Emotional Intelligence (EQ)
The ability to recognize, understand, manage, and use your own emotions—as well as perceive and influence the emotions of others.
What is Emotional Intelligence?
The “P” in P.A.U.S.E. stands for this
What is pause?
The ability to accurately perceive, understand, and empathize with the emotions, perspectives, and needs of others
What is Social Awareness?
One healthy strategy for managing emotional triggers at work?
What is Examples: pause before responding, breathe, clarify facts, step away briefly.
A staff member realizes their tone is becoming sharp during a conversation with a participant and notices they are getting frustrated.
What is Self-Awareness?
Emotional intelligence helps professionals handle conflict, communicate effectively, and maintain this standard of behavior at work.
What is professionalism?
The "A" is P.A.U.S.E stands for this
What is acknowledging your emotion?
The ability to consciously recognize and understand your own emotions, thoughts, values, strengths, weaknesses, and behaviors, as well as how these factors influence your actions and interactions with others
What is Self-Awareness?
Accountability without emotional control can create this in the workplace.
What is fear?
After noticing they are upset during a meeting, a staff member takes a deep breath and lowers their voice before responding.
EQ helps people respond thoughtfully instead of reacting with this.
What is Emotion?
The "U" in P.A.U.S.E. stands for this
What is understand the trigger?
The ability to monitor and manage your energy states, emotions, thoughts, and behaviors in ways that are acceptable and promote well-being
What is Self-Regulation?
Emotional tone in organizations starts here.
What is Leadership?
A case manager notices a participant becoming quiet and withdrawn during an intake conversation and adjusts their approach to be more supportive.
What is Social Awareness?
Emotional intelligence includes recognizing emotions in yourself and in ______.
What are others?
The "S" in P.A.U.S.E. stands for this
What is select a professional response?
Focusing on using awareness of one's own emotions and others' emotions to successfully manage interactions, build rapport, and handle conflict.
What is Relationship Management?
Name three things emotional intelligence protects in leadership.
What is professionalism, influence and impact?
Two coworkers disagree about documentation procedures, and one staff member works to address the conflict calmly and find a professional solution.
According to the training, emotional intelligence is not about suppressing emotions but about doing this.
What is managing emotions strategically?
The "E" in P.A.U.S.E. stands for this
What is execute calmly?
Name all four core components of Emotional Intelligence
What is Social Awareness, Self-Awareness, Self-Regulation and Relationship Management?
A strong leader creates this type of environment where staff feel respected and supported.
What is a positive work environment?
A staff member realizes they are yelling during a disagreement with a coworker and decides to step back, calm down, understand the other person’s perspective, and repair the interaction.
What are Self-Awareness, Self-Regulation, Social Awareness, and Relationship Management?