Introduction
Function of Emotions
Zone of Effectiveness
Whole Chapter
100
Why do we become emotional?
Something is at stake for us
100
Anger is also known as what?
"Moral Emotion"
100
What is the X,Y and Z formula?.
When you do X, In situation Y, I feel Z
100
Give two types of Verbal Abuse
Belittling, demeaning, sarcasm, ridicule and threats
200
True or False: Emotions hinder our decision making
False
200
When dealing with anger constructively, you should reflect, calm down, and ?
Think
200
What is unthinking avoidance?
Pretending you have no emotions towards a conflict
200
Contempt is what?
A loaded gun
300
What are emotions?
A state of feelings
300
Women are more likely to cover up their anger and express sadness while men are likely to ? .
Express anger and cover up sadness
300
To be a warrior of the heart, you need three things, Those are?
Awareness, compassion, and courage
300
Fear creates what?
Tunnel Vision
400
True or False: Emotions can bring upon danger
True
400
True or False: Sadness and Depression are always a bad thing.
False
400
What are two ways to handle verbal abuse?
1. Stop the other person and tell them you wont be talked to in that manner 2. Walk away
400
_____ varies through the conflict process
Intensity of Emotions
500
True or False: Emotions can bring upon opportunity
True
500
Positive emotions lead to ___ and ___.
Empathy and Sympathy
500
What is fractionation?
Breaking conflict into smaller manageable pieces
500
____ and ___ play important role in regulating conflict.
Shame and Guilt
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