Understanding Emotions
This is the ability to recognize and understand your own emotions.
Self-Awareness
This is the first step in active listening, involving giving your full attention to the speaker.
Paying attention
This is the ability to see a situation from someone else's viewpoint.
Perspective taking
This type of communication involves facial expressions and body language.
Nonverbal communication
This is the first step in resolving a conflict.
Identifying the problem.
This emotion is often felt when you are proud of yourself.
Happiness
This involves using words or sounds to show you are listening like "I see" or "uh-huh"
Positive statements
This strategy involves imagining how you would feel in someone else's position.
Putting yourself in someone else's shoes.
This can show that you are open and not defensive
Uncrossing your arms
This involves finding a solution that satisfies everyone involved.
Compromise
This term describes the ability to feel what another person is feeling.
Empathy
This active listening technique involves repeating back what someone has said to confirm understanding
Summarizing
This is a key question to ask when trying to understand another person's perspective.
"How do you feel about that?"
Maintaining this can show you are interested and engaged.
Eye contact
Using I statements instead of you statements can help avoid this.
blaming
This emotion can occur when you think you have been treated unfairly.
Anger
This is the act of nodding your head to show you are engaged.
Nonverbal feedback
This skill can help reduce conflicts by helping people understand each other's motives.
This cue can indicate that someone is nervous or anxious
Fidgeting
This is a peaceful way to resolve a disagreement without arguments.
Negotiation
Understanding emotions involves recognizing these physical reactions, such as a racing heart.
Body reactions
Active listening can help prevent this, which is when people argue without understanding each other.
Miscommunication
Being open-minded is important for perspective taking; it means being willing to do this.
Considering other viewpoints.
This is the term for how close you stand to someone during a conversation.
Personal space
This is the ability to keep calm and not reach angrily when resolving conflicts
Self-Control