Communication
When talking with someone, you should make ___ ______.
What is eye contact.
Job applications ask for references, how many do they usually request?
What is three references.
What is an appropriate way to handle frustrations in the workplace?
What is taking deep breaths, asking for a 5 min break, and/or counting to ten.
You are working and your cell is in your pocket vibrating. What do you do?
What is ignore your cell phone.
You are searching online for a job. Where do you search?
What is Indeed.com, Glassdoor, google for jobs, Linkedin, Careerlink.com.
When first meeting someone, you should reach out and ____ ___ ____.
What is shake their hand.
Job applications ask for past ____ experience.
What is work experience.
Often we can tell how others feel by their body language, what signs show "upset"?
What is a frown, crossed arms, deflated mood, tears, and/or moving slowly.
What do you say if asked a question by a customer but you do not know the answer?
What is tell the customer "I am not sure, let me get the answer for you." Or "May I direct you to the manager?".
Job advertisements list PT or FT. What do these mean?
What is part time and full time.
When conversing with others, eye contact is expected. Why is eye contact important?
What is eye contact shows respect, listening, and communicates interest.
Job applications ask for references, who should you list?
What is teachers, internship supervisors, previous employers, job trainers, and/or people who know me but are not related to me.
What body language expresses that someone is angry?
What is crossed arms, tight mouth, glaring eyes, strained face, and/or hands in fists.
One essential employability skill is being able to _____ with respect to coworkers and customers.
What is communicate.
When you have an interview, when should you arrive?
What is fifteen minutes early.
Two main types of communication?
What is verbal and nonverbal.
What forms should you have prepared when applying for a position?
What is cover letter, resume, and/or the application.
What body language expresses that someone is in a good mood?
What is a smile, relaxed posture, easy moments (dancing, swaying), and/or open/wide eyes.
What topic do you want to avoid when talking to coworkers?
What is personal relationships, religion, politics.
When attending an interview, what are two things you should bring?
What is my resume and personal identification.
When communicating, what is the most important skill?
What is listening.
After you acquire employment, you must complete a ___ form (for tax purposes).
What is a W4.
Displaying emotional self-control shows ___.
What is respect and/or maturity.
When you are angry with your supervisor, you should __.
What is calm down, compose yourself, and then respectfully address your supervisor.
What step should you take a few days after the interview?
What is write/send a thank you note and/or initiate contact.