KITCHEN SAFETY & HYGIENE
What should you do before and after touching raw meat?
Wash your hands.
You finish your work and notice the trash is full. You take it out without being asked. What quality are you showing?
Initiative.
At the Money Station, what should you do FIRST when a customer comes to order?
Listen carefully to the customer's order.
Name ONE thing you should do to prepare for a job interview.
Research the company, learn about the job, or prepare your resume.
What is effective communication?
Sending and receiving a message clearly.
What is the process of handling food safely to prevent illness called?
Sanitation.
You accidentally break something at work. You tell your supervisor instead of hiding it. What quality are you showing?
Integrity.
What is a customer?
Someone who buys goods or services.
You do not know where your interview will be. What should you do BEFORE interview day?
Find the location and plan how you will get there on time.
Which shows positive body language during an interview?
A. Looking away
B. Slouching
C. Smiling and making appropriate eye contact
D. Crossing your arms
C. Smiling and making appropriate eye contact.
Name ONE foodborne illness.
Salmonella, E. coli, or Listeria.
A coworker is having a difficult day. You listen and treat them kindly. What quality are you showing?
Empathy.
A customer gives you an order. What is an important part of good customer service?
Listen carefully and speak clearly.
What should you wear to show that you take a job interview seriously?
Clean, appropriate, professional clothing.
An interviewer sees that you came to the interview in very casual clothes. What might they think?
You may not take the job seriously.
Name TWO symptoms of foodborne illness.
Vomiting, nausea, or fever.
What does it mean to show initiative at work?
Taking action and doing what needs to be done without always being asked.
A customer receives the wrong order. What should you do?
Apologize and get the correct order.
What is one way to show initiative after you finish your assigned work?
Look for another task or ask your supervisor what you can do.
What is active listening?
Listening carefully and showing that you understand what the person said.
What temperature should a refrigerator be kept at or below?
40°F.
You finish your assigned work early. Which is the BEST choice?
A. Sit and do nothing
B. Leave work early
C. Look for another helpful task
D. Ignore your coworkers
C. Look for another helpful task.
A customer orders a pouch. What should be added at the Lids & Straws Station?
A white lid.
How can you show loyalty to your company and supervisor?
Follow company rules and procedures and do your job responsibly.
Two coworkers are having a disagreement. What is the BEST way to begin solving the problem?
A. Interrupt the other person
B. Walk away and ignore it
C. Listen carefully to understand both sides
D. Yell until the other person agrees
C. Listen carefully to understand both sides.