Soft Skills
Name a soft skill that helps you work well with others.
Teamwork
Name a hard skill used in business technology.
What is using spreadsheets or coding?
Name one component of active listening.
What is eye contact
What is one rule for a professional email greeting?
What is using a proper salutation like “Dear Mr./Ms.”
Name one rule of digital citizenship.
Hint: (my number 1 rule)
What is respecting others online?
Which soft skill involves being able to adapt to new situations at work?
What is flexibility or adaptability
True or False: Hard skills can be learned and measured.
What is True?
Why is active listening important in the workplace?
What is because it helps understand instructions and prevents mistakes
True or False: Using all caps in an email is professional.
What is False
True or False: It’s okay to share someone else’s work without permission?
What is False.
Explain why communication is considered a soft skill?
What is because it involves expressing ideas clearly and listening to others
Give an example of a hard skill needed to create professional documents.
What is word processing or using presentation software
Identify one barrier to active listening.
What is distractions or interrupting
Name one element that should be included in every professional email.
What is subject line, greeting, body, and closing?
Give one example of responsible social media use.
What is posting appropriate content and respecting privacy.
Give an example of a conflict-resolution strategy using soft skills.?
What is listening to others, staying calm, and finding a compromise
You are asked to organize company data. Which hard skills would you use?
What are Excel, data analysis, and file management
Your boss gives complex instructions. What active listening strategies can you use?
What are paraphrasing, taking notes, and asking clarifying questions.
You are sending an email to request help. What tone should you use?
What is polite and professional
You see misinformation online. What should you do?
What is verify facts before sharing?
A teammate keeps missing deadlines. Which soft skills can you use to handle this professionally?
What are communication, problem-solving, and teamwork.
Explain why employers value employees with a mix of soft and hard skills.
What is because it ensures they can perform technical tasks and collaborate effectively
Explain how active listening can improve teamwork.
What is it helps all team members understand each other, resolve conflicts, and collaborate effectively
Explain why proofreading emails is important before sending?
What is to ensure clarity, professionalism, and correct grammar.
Explain how digital citizenship affects your professional image.
What is being responsible online shows employers you are trustworthy and professional?