Delivering & Responding to Feedback
True or False: Destructive criticism is a type of feedback that aims to help someone improve by offering specific, actionable, and helpful suggestions.
False.
Constructive criticism is a type of feedback that aims to help someone improve by offering specific, actionable, and helpful suggestions.
Destructive criticism is a type of feedback that aims to tear down, discourage, or demean an individual, rather than to help them improve.
Name any 3 strengths that you might share in response to the question "What are your strengths?"
Time Management, Punctuality, Decision-Making, Work Ethic, Organization, Open to learn, Receiving Feedback, Team Collaboration, Communication, Professionalism, Positive Attitude, etc.
Fill in the blank:
______ is a how our body responds to pressure and demands. We feel _____ in an emotional as well as a physical way.
(Hint: Both blanks are the same word).
Stress!
Stress is a how our body responds to pressure and demands. We feel stress in an emotional as well as a physical way.
True.
Mirrors can be found on the ceiling throughout the hospital. How can these mirrors be used to promote safety?
Checking mirrors allows us to see others who are approaching a hallway intersection. This helps us determine how/where to move to avoid collisions.
Which of the following is the best way to respond to criticism?
1) Becoming Defensive or Argumentative
2) Taking It Personally/Emotional Reactions
3) Ignoring or Dismissing the Criticism
4) Blaming Others
5) Simply saying "Thank you"
Correct: Simply saying "Thank you"
Incorrect: Becoming Defensive or Argumentative, Taking It Personally/Emotional Reactions, Ignoring or Dismissing the Criticism, Blaming Others
Name at least two things you can do to ensure that you will arrive on time to your interview?
Practice the drive ahead of time, check traffic to see how long it will take to get there, prepare an interview outfit in advance, plan to arrive early/ leave early, get a good night's sleep/ wake up early, prepare materials (e.g. resume, folder, etc.) the night before, set multiple alarms, arrange for transportation/ gas up the car the day before, etc.
______ mechanisms are strategies that can be helpful in reducing stress.
Coping
Of the following, which are small talk topics that are safe for work?
Politics, food, the weather, physical appearance of others, personal finances, substance use, weekend plans, the commute into work
Safe for work topics: Food, the weather, weekend plans, the commute into work
Not safe for work topics: Politics, physical appearance of others, personal finances, substance use
True or False: Practicing hand hygiene isn't necessary so long as you wear gloves all day.
False!
Imagine this: Someone who is sick or touched a hazardous substance (such as blood or saliva) used the _____ just before you did.
Fill in the blank with: doorknob, elevator button, cart, sink, keys, pen/pencil, table, etc.
Morale of the story: Wash your hands throughout the day with soap (don't forget to get under your nails).
The hamburger method is a great way to deliver feedback in a professional manner. What is the hamburger method?
Bun: Positive feedback (something they did well)
Patty: Feedback/ criticism that is constructive, not destructive
Bun: Positive feedback (something they did well)
True or False: You should be walking through the doors of the organization that you are interviewing at 1 hour early to show that you are punctual.
False. It is recommended that you walk through the doors about 10 minutes early. This shows that you are punctual, but also avoids inadvertently pressuring the interviewer to start early or otherwise distract them from their current task.
True or False: Stress is never any helpful or positive function.
False!
Stress can be good when it comes in a limited amount and for a short time period. The body’s response to stress can be beneficial for gaining needed energy and alertness to overcome difficult challenges and pressures. The right amount of stress can enhance our ability to perform better under pressure.
A customer asks you a question that you don't know the answer to. How can you respond professionally?
Correct: "Let me find that out for you." or "Let me direct you to someone who can help."
Incorrect: "I don't know."
What should you do before entering a patient room or touching clean linen?
Use hand sanitizer
Do this throughout the day to protect yourself and others (limiting spread of or exposure to bacteria and other hazards).
The time has come for John to give an important presentation to his coworkers. He displays his PowerPoint (that he worked hard on), takes a deep breath to calm his nerves, and starts his presentation. When he gets to slide 5, his coworker Ann laughs and interrupts his presentation saying: "Hey, you know that's not how you spell "dividend" right?"
Why would this be considered destructive criticism?
Any of one of the following:
Demoralizing Tone: It's delivered with an aggressive, mocking, or dismissive tone, designed to make the recipient feel bad.
Untimely or Unsolicited: It can be delivered at inappropriate times or without being requested.
Focuses on Negatives: It highlights flaws and failures, without acknowledging any positives or efforts.
No Solutions Offered: It rarely provides practical advice or constructive ways for the person to learn or improve.
During an interview, you are asked a question that you don't know the answer to. How will you respond?
Similar to: "I'm not too familiar with that, so I'll be sure to learn more and get back to you on that one." OR "That's a great question. Can I think about that for a minute?"
Incorrect: "I don't know."
Name at least 3 coping strategies that you can use while at work.
Any of the following: Deep Breathing, Box Breathing, 5 4 3 2 1 Grounding, Smiling, Practicing Gratitude, Taking a MicroBreak, Washing Hands/Face, Thinking of something positive or funny, Thinking of a song, Stating a positive affirmation, Using a fidget ring, Reframing negative thoughts, Practicing Kindness, etc.
Name at least two reasons why saying a friendly "Good-Bye" to your coworkers or manager before you leave for the day is important?
Possible reasons:
1) Shows a friendly demeanor and positive attitude
2) Demonstrates professional communication and team collaboration (Your team is aware that you're leaving and not left wondering)
3) Safety - It's important for leadership to know who is onsite and who is offsite (esp. in case of an emergency)
Personal Protective Equipment or P.P.E. should be wore to promote safety whenever there is risk of injury or illness from exposure to a hazardous substance to ourselves or others. Name at least 3 examples of PPE.
Safety goggles, non-slip shoes, gloves, face shield, gown/ apron, hairnet, etc.
Two key characteristics of constructive criticism is that it is specific and actionable. What does specific and actionable mean?
Specific: It points out exact areas that need improvement, rather than being vague.
Actionable: It provides concrete suggestions on how to make the improvements.
An interviewer asks about your weaknesses. After you share about what your weakness is, what should you say next?
You should share about how you are working to improve in this area such as strategies that you use to ensure that this weakness will not be an issue at work.
Box Breathing!
Name at least 3 non-verbal forms of communication that demonstrates professionalism in the workplace.
Possible answers:
1) Professional appearance/ Good hygiene
2) Eye Contact
3) Positive facial expressions/ smiling
4) Good posture/ standing or sitting up straight
5) Maintaining a good and safe pace (not too fast, not too slow)
6) Using an open posture or open hand gestures
7) Nodding to demonstrate active listening
The acronym P.A.S.S. reminds us of the 4 step method for using a fire extinguisher. What does each letter stand for?
P = Pull
A = Aim
S = Squeeze
S = Sweep