Ethics
1. Which of the following lists include only traits of diversity?
A) Race, gender, religion, age
B)Gender, religion, physical handicap, hair color
C)Religion, physical handicap, food preferences, attire
D)Age, race, attire, physical handicap
What is A, race, gender, religion, age.
Using computers, file management techniques, and software/programs effectively demonstrates...
What is Proficiency with Information Technology.
Employers expect certain things from employees. One important trait that employers look for in employees is "initiative. Define Initiative.
What is doing things on your own; being a self-starter.
9. Communicating effectively with customers and employees and following directions demonstrates what?
What is Speaking and Listening Skills
2. Which of the following learning activities is MOST appropriate for a visual learner?
A. Reviewing an online tutorial
B. Discussing ideas
C. Listening to a lecture
D. Engaging in physical activity or exercise
What is A, Reviewing an online tutorial.
Brainstorming solutions, volunteering collaborating, and compromising demonstrates teamwork.
What is contributing to the success of the team, assisting others, and requesting help when needed?
1. Using computers, file management techniques, and software/programs effectively demonstrates what?
What is Proficiency with Information Technology
Which of the following would be considered an ethical use of a computer by an employee in the workplace?
A. Searching eBay
B. Searching for a job on a company computer
C. Creating a sales presentation for next week’s meeting
D. Scanning vacation pictures
What is C, Creating a sales presentation for next week’s meeting .
Analyze the budget below to determine the total flexible expenses. Car payment $170, Cable TV $50, Dining Out $150, Car Maintenance $100, Rent $352, Groceries $300
A. $370
B. $550
C. $652
D. $752
7. Abiding by workplace policies and laws and demonstrating honesty and reliability demonstrates
What does contributing new ideas and working with initiative demonstrate?
2. Using the Internet appropriately for work demonstrates what?
Proper Internet Use and Security
Following a job interview, it is considered good etiquette to:
A. Telephone the next day.
B. Stop by the office within a week of the interview.
C. Send a thank you note or follow-up letter.
D. Wait three days and then telephone.
What is C., Send a thank you note or follow-up letter.
17. Class meets for 55 minutes every Monday, Wednesday and Friday. During every class period, 5 minutes is wasted on disruptions. If the class meets each week for 12 weeks, how much time will be wasted at the end of the course?
A. 2.5 hours
B. 3 hours
C. 3.5 hours
D. 4 hours
It is okay to ask for help when you can't do something on your own, or have a question?
When an employee negotiates diplomatic solutions to interpersonal and workplace issues, that employee is practicing?
3. Continually acquiring new industry related information and improving professional skills demonstrates what?
What is Life-long Learning Skills
Which of the following is the BEST way to organize your thoughts when preparing for a job interview?
A. Select your outfit.
B. Pack your briefcase.
C. Eat breakfast.
D. Plan answers to possible questions.
What is D., Plan answers to possible questions.
18. Which item in the Budget listed is a flexible expense?
A. Car Payment
B. Groceries
C. Rent
D. Cable TV
Which of the following statements about customer service is NOT true?
A. Customer service is defined as the ability to understand and effectively respond to the customer’s needs and concerns.
B. A business depends on meeting the needs and wants of its customers.
C. Internal customers pay back the organization with productivity.
D. Over time, poor customer service does not cost an organization money.
What is Over time, poor customer service does not cost an organization money.
Identifying and addressing the needs of all customers and providing helpful, courteous, and knowledgeable service demonstrates what?
What is Customer Services Skills.