Absenteeism and Turnover
When employees miss work because they want to do something else is what concept?
What are the three types of changes in job structure?
Job Rotation, Job Enlargement, and Job Enrichment
How many situational stressors are there?
9
List the 4 means by which stress can be measured.
Physiological, self-report assessments, measurements of stressful life evets, measurements of person-environment fit
When the employee has a legitimate excuse for missing work demonstrates what concept?
Involuntary Absenteeism
Names two changes in pay structure and give one example of your choosing.
Skill-based pay, Merit pay, Gainsharing, Profit Sharing, Employee Ownership
Describe the difference between situation and dispositional stressors.
Situational stressors arise from certain conditions that exist in the work environment or the worker’s personal life. Dispositional stressors are those caused by the characteristics of workers' themselves.
What are the drawback of physiological measures?
The amount of variation can occur hour to hour and the use of stress tests is a requirement for trained medical personnel to administer it.
EX) A Starbucks get fired for giving free frappes away. What concept does this demonstrate?
Involuntary Turnover
What is a benefit of job rotation?
Orienting new employees, training employees, enhancing career development, preventing job burnout
What is organizational change and what is one situational stressor that is influenced by this.
Major structural changes WITHIN the organization.
EX) Job ambiguity because a person may feel like their new role is not clearly defined.
What a major effect of worker stress?
Job Burnout
Jack, your best graphic designer, gets an offer from your competitor and resigns. What is this an example of?
What is the most common way for employers to try to increase employees’ job satisfaction and organizational commitment? What is an example?
Benefit Programs
EX) THE ARMY
Hardiness; Dispositional Stressors
What are 3 ways/examples of individual coping strategies?
Exercise, meditation, cognitive reconstructing
Which is the more expensive/costly turnover for employers?
Voluntary Turnover
What is the difference between Gainsharing, Profit-Sharing, and Employee Ownership?
Gainsharing is based on group performance. Profit-sharing deals with a small share of the organization's profits. Employee ownership is where employees owns all or apart of the organizaiton.
Check on Learning: Who has a Type A behavior pattern?
Hint: Liz said it in her content presentation
Nicole :(
West Point debuts a new app for COC to communicate more efficiently on. What coping strategy and technique does this demonstrate?
Organization Coping Strategy; Technique: Improve communication