Attendance & Scheduling
Employees are expected to arrive on time for these two things.
Shifts AND meetings
Employees should arrive ready for work, including being appropriately dressed and having this done.
Their hair.
Every employee is expected to provide this to customers while working at the store.
Excellent customer service.
This is what the document says the job is.
A sales job
You should only ask for this if you’re sick or have an extreme circumstance.
Leaving your shift early (approve with manager)
How far in advance must a schedule change be approved by a manager?
At least 2 weeks in advance.
In general, employees should dress like this during their shift.
Missionaries.
Instead of saying “Can I help you?”, employees should use these types of questions. (descriptors)
Intelligent and open-ended questions.
Sales associates are expected to regularly meet these.
Sales goals
Name one appropriate reason for being behind the front desk.
Ringing up customers; answering the phone/customer questions; or closing the till.
If you're sick and can't make your shift, who is responsible for finding coverage?
The employee. (YOU)
Sales associates and managers should not wear clothing from off the floor (unpurchased) unless you are _____.
Cold. Then you may borrow a cardigan or sweater.
If a customer says they're “just looking around,” what should the employee offer?
A tour of the store.
Correct attribution of sales is described as both honest and this.
Critical to good employee relations.
What should employees NOT do behind the front desk?
Chatting/lounge
True or false? Attendance at monthly store meetings is not mandatory but please try to make it!
FALSE. These meetings are mandatory, attendance will only be excused if you have an emergency or other extreme circumstances.
What brands of shoes may sales associates and managers wear at the store?
Brands carried by the store.
If a customer really wants to be left alone, how close should the employee remain?
Within 20 ft
Employees should work together for the good of these people.
The customers
What should NOT be behind the front counter?
Chairs or stools.
Missing this many staff meetings without permission may be grounds for dismissal.
Three.
Name two hairstyle/facial-hair expectations mentioned in the document.
Female employees: neat/styled hair. Male employees: neat hair and minimal facial hair.
A customer is looking around while you're doing side work. Which takes priority?
Helping the customer.
If an employee isn't comfortable selling, what does the document suggest they do?
Ask for another job in the company or resign.
If chairs are found behind the counter, what happens to employees on shift at that time?
All employees on shift will be written up.