Communication
Should we tell each other when we get here in the morning and when we leave?
It's a good idea! Whether that be in person or a message in teams.
Is it okay to use our computers for personal use?
Yes but it should be limited.
A client has called and wants to speak to Vickie, how do we handle that phone call?
Let them know Vickie is busy at the moment and ask them if you can help them with their question.
What would you say our dress code is?
Business casual unless Employer states otherwise.
Who should you tell if an office supply or drinks are running low?
Let Vickie or Ashleigh know so that they can order more.
If needing to take off, how do we handle that?
Make sure to discuss with Vickie and then put it on the calendar so all other employees know.
Yes! Lori comes every two weeks, but if a mess is made, go ahead and grab the vacuum and clean it up.
What if you aren't sure about something?
Research on your own (don't spend gobs of time) and then present it to someone above you to get their opinion.
Can we wear tennis shoes?
Dressy tennis shoes are acceptable and regular tennis shoes can be worn on special occasions that the Employer decides on.
Who is in charge if someone from the front needs to step out?
They will ask another person in the office to listen for the phone and front door while they are out.
What is the chain of command?
Ourselves, staff accountants, partner
What time frame during tax season do we try to not schedule personal appointments?
February-April 15th
How do we handle issues with new software?
Try to Google and solve on your own before you ask another employee.
Are jeans allowed?
Yes, just not in excess. They need to be clean/neat jeans and should be worn sparingly.
What are the procedures we do when closing up the office?
Close all blinds, adjust all thermostats, turn off all lights (except the lamps), flip open sign, and lock all outside doors.
What should be our main source of communication during the work day?
Teams and email
Are personal calls acceptable during work hours?
We sometimes have to take personal calls, just don't let it get excessive.
If a client calls and has a bunch of questions for Vickie, what do we do?
Can we wear UK sweatshirts during SEC and NCAA tournament?
Most likely, yes! Vickie will let us know when we can dress down and wear something fun!
Are we expected to work a certain amount of hours during tax season?
No minimum requirement, but expected to work the hours needed to get the work done.
If someone isn't answering their teams or email, what do we do?
Use the phone and call their line instead of barging in their office.
Should we attend community events?
It is highly encouraged! Vickie sends out the Chamber of Commerce newsletter with all events going on.
Can we solve all the office problems on our own?
No, we sometimes need to ask Vickie, but try to do as much on your own before going to another employee for help because they most likely will have to research it too.
What is the ideal outfit for employees?
Women: dress, dress pants, blouse, sweater
Men: dress pants, khakis, polo, button up, sweater
Who is in charge of keeping the trash taken out and washing dishes?
Not one person is in charge, it is up to all of us.