Employee Relations as a whole
What are the two parties involved in employee relations?
Employee and employer/organization
Why is job satisfaction important?
If your employees are dissatisfied then it is very hard to have good employee relations.
What is Trust?
Simply faith in character and actions of another- Essentially this is believing that the other person will do what they said they would do.
What are two of the four companies we presented on?
Intel, Nestle, Performance Foodservice, and ArcelorMittal
How do you spell Dave's Last name?
BEAUDRY
What programs do employee relations specialists enforce?
Affirmative action programs
Equal Employment Opportunity (EEO)
How do many employers determine their employee's job satisfaction?
Survey
Why is communication important?
To relay information and keep all parties involved in a situation informed.
What comes above all else at Performance Foodservice?
People
What is Dave allergic to?
NUTS
What is one important duty of an employee relations specialist?
Overlooks career development and internal recruiting within the company
Assists with external recruiting, including maintaining relations with other associations and other recruiters.
Assists management with performance concerns, disciplinary actions, and conflict management issues
Administers the equal employment opportunity and affirmative action programs.
Conducts exit interviews, summarizes findings, and discusses trends and concerns with senior management.
Participates in quality assurance activities
True or False:
Employers the only ones who measure job satisfaction?
False
What is the first step in the message sending process model?
Develop Rapport
What percentage of Intel employees would recommend working for them to a friend?
83%
How many kids does Dave have and what are their Genders?
TWO DAUGHTERS
What is one reason that employee relations are important ?
People spend most of their time at work with their co-workers and superiors
- Disputes add to unhealthy tensions and decrease an employee's productivity
- Employee Relations helps maintain a friendly and productive workforce necessary for business success
- Provides a resource for employees to go to before taking action, like quitting or not putting effort into work, which harms the employer
What are three of the seven determinants of job satisfaction?
1. Personality
2. Work Itself
3. Compensation
4. Growth and Upward Movement
5. Coworkers
6. Management
7. Communication
What are two forms of sending messages?
Verbally, Nonverbally, and in writing
What is the main value that Nestle's culture is based on?
Trust
Where did Dave get his Doctorate?
SOUTHERN NEW HAMPSHIRE UNIVERSITY
What are the four pillars of employee relations?
Open Communication
Show Recognition
Constant Feedback
Invest in your employees
Name 6 of the 7 determinants of job satisfaction
Personality
Work Itself
Compensation
Growth and Upward Mobility
Coworkers
Management
Communication
How many steps are there in the Message-sending process model?
5
What is the purpose of building productive relationships at ArcelorMittal
to achieve business goals
What college did Dave teach at before coming to Keene?
Mount Wachusett Community College