Workplace Safety
What would you do if you noticed water spilled on the floor?
Clean it up or report it immediately to prevent someone from slipping.
How do you respond if a customer smiles and says hello?
Smile back and greet them politely.
If you are five minutes late, what should you do?
Call or text your supervisor before your shift starts.
You're running low on napkins. What should you do?
Restock them before they run out and inform the supervisor if more are needed
What time should you arrive for work?
About 10–15 minutes early.
What would you do if you noticed a coworker wasn't wearing the required safety equipment?
Remind them or notify the supervisor.
If a customer asks where an item is?
Help them find it or ask another employee if unsure.
You finish all of your assigned tasks before the end of your shift. What should you do next?
Ask your supervisor what you should work on next.
The copier stops working. What is the best way to handle the situation?
Check for simple issues or notify the appropriate staff member.
What should you bring on your first day?
Lunch (if needed), required documents, and a positive attitude.
What would you do if boxes were blocking an emergency exit?
Report it immediately and move the boxes if it's safe.
How do you respond to a customer who is upset because something is out of stock?
Stay calm, apologize, and offer another solution.
Your supervisor gives you a task, but you're not sure how to complete it. What should you do?
Ask questions for clarification before beginning.
You accidentally make a mistake while working. What should you do next?
Tell your supervisor and fix it if possible.
Your phone keeps buzzing during work.
Keep it put away unless you're on break or it's an emergency.
What would you do if you saw an electrical cord stretched across a walkway?
Secure it or report it before someone trips.
If you are unsure how to answer a customer's question, what is the appropriate next step?
Tell them you'll find someone who can help.
While you're distracted, a coworker gives you instructions. What should you do?
Ask them to repeat the instructions so you understand correctly.
A delivery arrives while you're helping a customer. How should you prioritize your responsibilities?
Finish helping the customer or ask a coworker for assistance.
You forgot part of your work uniform. What should you do?
Tell your supervisor immediately and ask how to handle the situation.
What would you do if a customer fell in the store?
Notify a supervisor immediately, stay with the customer if instructed, and avoid moving them unless necessary.
What do you do if a customer begins yelling?
Stay calm, don't argue, and get a supervisor if needed.
If two coworkers are arguing about how to complete a task, how should you respond?
Stay respectful, listen, and involve a supervisor if needed.
Three tasks need to be completed at the same time. How would you decide what to do first?
Prioritize the most important task or ask your supervisor which should come first.
You complete all of your assigned work before your shift ends. What should you do next?
Ask your supervisor for another task instead of standing around.