A
What action shows you are listening to a person training you in a task at work?
A. Looking for some information on your phone.
B. Responding to the trainer’s instructions.
C. Talking about what you are learning to other workers.
D. Reading from your notebook.
B. Responding to the trainer’s instructions.
A farmer is listening to a person talk about a new kind of seed. She is showing agreement with the person as they talk. Why is this behavior important?
A. It repeats what the person is saying.
B. It ignores what the person is saying.
C. It shows the person that she does not care.
D. It shows interest in what the person is saying.
D. It shows interest in what the person is saying.
You notice a coworker is disrespectful to a customer. How can you try to help your coworker while at the same time being respectful to the customer?
A. Tell the customer to leave.
B. Tell the worker to take a break and that you will help the customer.
C. Tell the customer this worker is always angry.
D. Threaten the coworker you will call the boss.
B. Tell the worker to take a break and that you will help the customer.
What can a worker do on the first day of a new job to show he/she is prepared?
A. Dress in the appropriate work clothing.
B. Take frequent breaks.
C. Answer your phone when it rings.
D. Ignore coworkers.
A. Dress in the appropriate work clothing.
You are a worker at a store. You are talking to a customer that does not like the price of an item. What is the best thing you can do?
A. Take care of another customer instead.
B. Listen to the customer.
C. Find someone else to help the customer.
D. Agree with the customer and complain about the price.
B. Listen to the customer.
A worker has to take her mother to the doctor. The doctor’s visit will take the whole day. What is the best way for her to request time off?
A. Send the boss a text message when she is at the doctor.
B. Notify the boss right away and bring a note from the doctor.
C. Just take the day off and tell the boss after.
D. Ask a friend to tell her boss.
B. Notify the boss right away and bring a note from the doctor.
A man selling cars works more hours than other sellers. He thinks he should receive more pay. What is the best way to get a pay raise from the boss?
A. Tell his boss he is better than the other sellers.
B. Talk to the boss and explain why he should get a raise.
C. Sell cars privately without telling the boss.
D. Threaten the boss to quit.
B. Talk to the boss and explain why he should get a raise.
Why is it important to give a worker advice on something he/she needs to improve?
A. Because it helps them get better at their job.
B. Because it helps them think they are right.
C. Because it helps them be a good neighbor.
D. Because it helps them stay calm.
A. Because it helps them get better at their job.
Why are instructions important for doing a task well?
A. They guarantee more profits.
B. They allow a person to work faster.
C. They give you something to blame if things turn out wrong.
D. They provide specific steps for quality work.
D. They provide specific steps for quality work.
What is the best way to deal with a worker’s feelings during a disagreement?
A. Ignore the disagreement.
B. Gossip about the disagreement to other workers.
C. Wait to see if the person forgets the disagreement.
D. Imagine you were in the worker’s situation.
D. Imagine you were in the worker’s situation.
A new boss is concerned that the workers are not following directions. What can she do to help workers understand the directions?
A. Repeat the directions louder and with passion.
B. Tell the workers if they do not follow directions their pay will be cut.
C. Make sure the directions are clear, repeat them a few times, and ask for questions.
D. Let workers who follow directions go home early.
C. Make sure the directions are clear, repeat them a few times, and ask for questions.
How often should an employer talk to a worker about their progress at work?
A. Once a year.
B. Every three months.
C. As often as possible.
D. When the employer is angry.
Both A & C
Which of the following shows that a worker takes personal responsibility for their actions at work?
A. Tells the boss when another worker hides an error.
B. Speaks first in all conversations.
C. Admits when he/she does not know something.
D. Shows he/she knows everything.
C. Admits when he/she does not know something.
When starting to work on a task, what is one thing you should do?
A. Not worry about the time needed to complete the task.
B. Just start the task, and then see what you need.
C. Schedule lunch and breaks before starting.
D. Gather tools and materials before starting.
D. Gather tools and materials before starting.
When can a task be considered urgent?
A. When it will take a long time to complete.
B. When it impacts many people.
C. When it is difficult.
D. When it is needed right away.
D. When it is needed right away.
What is one example of clear, positive non-verbal communication?
A. Showing agreement.
B. Looking at the clock.
C. Closing your eyes.
D. Coughing.
A. Showing agreement.
A woman is going to an interview at a factory. What should she most do to prepare for the interview?
A. Take a family member to help answer interview questions.
B. Ask people she knows about the factory.
C. Be informed about the company’s products.
D. Buy new clothes for the interview.
C. Be informed about the company’s products.
Sofia has an idea that will improve her work. What can she do to put her idea into action?
A. Talk to her supervisor about her idea and why it will work.
B. Start using her new idea immediately, because it is a better system.
C. Tell others her idea and how to do their work differently.
D. Do nothing. It is not her job to think of ideas.
A. Talk to her supervisor about her idea and why it will work.
A man has an interview for a teaching job on Tuesday. On Monday he gets a call and is asked by the interviewer if he can reschedule, because one of the interviewers cannot be present. What should he say when asked to reschedule?
A. “I can be flexible. When would you like me to do the interview?”
B. “Maybe. I will have to get back to you later.”
C. “Can someone do the interview in their place?”
D. “I can’t come in this week.”
A. “I can be flexible. When would you like me to do the interview?”
A company gives a construction worker a choice: to supervise the construction of a new building at a different location for a year or to keep his current work for the next five years. He will make a lot more money on this new building project. However, when the building is finished, he will not have another job in the company. What is the most likely risk he should consider in taking the new job?
A. He may not find a nice place to live near the new site.
B. He makes more money at the new job.
C. He will not have a job in a year.
D. He could get injured.
C. He will not have a job in a year.
Which of these examples best shows that you are a good listener?
A. You show people that you hear what they are saying.
B. You interrupt people when they are talking.
C. You agree with everything that the person speaking is saying.
D. You let the speaker know that you know more than them.
A. You show people that you hear what they are saying.
A welder with several years of experience is taking on the work of three people by herself. She is trying her best but cannot keep up with all the work. How should she deal with the situation?
A. Work more hours without telling the boss.
B. Speak with her boss to get help to complete the work.
C. Quit the job.
D. Complain about the extra work to a friend.
B. Speak with her boss to get help to complete the work.
When serving customers, what is most important for workers to know?
A. The hours the store is open.
B. The meaning of the name of the store.
C. How old the customers are.
D. The attitudes of the customers
D. The attitudes of the customers
In a meeting, a supervisor said, “I have several workers who complete work without me having to remind them.” What does this statement mean?
A. The supervisor is lazy and does not care if the work is completed.
B. The employees have a good work ethic and want to meet deadlines.
C. The workers are not dependable and take too many breaks.
D. The supervisor does not think it is important to meet the timeline.
B. The employees have a good work ethic and want to meet deadlines.
A worker was asked by supervisor not to answer her phone at work, but the worker’s sister is very ill and is calling her. What should she do?
A. Hide in the toilet and answer the call.
B. Explain to the supervisor her sister is ill and ask for an exception today.
C. Leave work for a few hours without telling anyone.
D. Ignore the sister’s call and hope someone else is helping her.
B. Explain to the supervisor her sister is ill and ask for an exception today.