Soft Skills
The most important communication skill
Assertive
What method do you use when answering Tell me about your self
The 3 P's
Past
Present
Passion
Why is reliability often valued more than talent in many workplaces?
Employers need employees they can consistently depend on.
Why is reliability often valued more than talent in many workplaces?
Employers need employees they can consistently depend on.
What is one sign of a high-performing team?
Trust and effective communication.
Expressing your thoughts, needs, opinions, or concerns in a clear, respectful, and confident way without being aggressive or passive.
What method do you use when answering situational questions
PAR
Problem
Action
Resolution
A coworker takes credit for your idea during a meeting. What is the most professional response?
Address the issue respectfully and professionally, either during or after the meeting.
A coworker takes credit for your idea during a meeting. What is the most professional response?
Address the issue respectfully and professionally, either during or after the meeting.
A teammate is struggling and missing deadlines. What should you do?
Offer support and communicate concerns appropriately.
True or False If a coworker misunderstands your instructions, communication was successful because you shared the information.
False
A crew installs 12 windows in 4 hours. At the same rate, how many windows can they install in 7 hours?
21 windows.
A coworker constantly complains about management and encourages others to join in.
Stay focused on work, avoid gossip, and address concerns through appropriate channels.
What is one consequence of consistently arriving five minutes late to work?
Loss of trust, disciplinary action, or reduced opportunities.
A team member consistently contributes less work than everyone else. What is the best first step?
Have a respectful conversation to understand the situation and expectations.
Name the 4 styles of communication
Aggressive
Passive
Passive aggressive
Assertive
A board is 10 feet long. You cut off 2½ feet. How much board remains?
7½ feet.
A customer becomes frustrated and starts speaking rudely to you.
Remain calm, respectful, and focused on solving the problem.
Question:
Your crew is scheduled to pour concrete at noon.
At 11:00 AM:
What should happen first?
Secure the forms before the pour begins. Improper forms create safety hazards and could ruin the concrete placement.
Your crew is scheduled to pour concrete at noon.
At 11:00 AM:
What should happen first?
Secure the forms before the pour begins. Improper forms create safety hazards and could ruin the concrete placement.
Name 1 stress management in the moment technique
Progressive muscle relaxation
Deep breathing
A worker uses 1¾ bags of concrete in the morning and 2¼ bags in the afternoon. How many bags were used total?
4 bags.
You discover an error that nobody else noticed. Reporting it may delay the project. What should you do?
Report the error immediately to prevent larger issues later.
ou are three weeks into a new job. During one shift:
our crew needs 100 pieces of lumber.
When inventory is checked, only 70 pieces are available.
What are your next steps?