Following Directions
What is the first step in following directions at work?
Listen carefully or read the instructions.
What’s one polite way to ask a question if you need help?
"Excuse me, could you help me with…?"
What should you do if you make a mistake on the job
Admit the mistake and ask how to fix it
What is personal space, and why is it important at work?
Personal space is the area around someone where they feel comfortable. Respecting it helps others feel safe and comfortable
If you don’t understand the instructions, what should you do?
Ask for clarification
If you’re unsure of something, is it better to guess or to ask for help?
Ask for help
True or False: It’s okay to use your phone whenever you want at work.
False
How close should you stand to someone when talking to them at work?
About an arm’s length away, unless they say it’s okay to be closer
True or False: It’s okay to skip steps in a task if you think they’re unnecessary
False.
Why is it important to tell a coworker or supervisor if you need to step away from your work area?
It shows responsibility, ensures others know where you are, and prevents confusion if someone needs your help.
Name one behavior that shows respect in the workplace
Speaking politely, listening to others, or being on time
True or False: It's okay to touch someone’s shoulder to get their attention without asking first
False. It’s respectful to ask for permission before touching someone
Why is it important to follow instructions exactly as given?
It helps avoid mistakes and shows reliability
What is one way to check if you understood someone’s directions?
Repeat back what they said to confirm
Why is it important not to touch or use items at work that don’t belong to you?
It shows respect for others' belongings, helps avoid misunderstandings, and prevents potential problems if the item is needed for a specific task.
Is it appropriate to hug a female coworker at work without asking? Why or why not?
No, it’s not appropriate to hug a coworker without permission. Physical contact, like hugging, may make others uncomfortable, and it’s respectful to maintain professional boundaries.
Name two ways to make sure you don’t forget important steps in a task
Write down the steps, or double-check the instructions
What are some signs of active listening?
Nodding, making eye contact, and responding with questions or comments
If someone corrects your work, how should you respond?
Listen politely, thank them, and learn from the feedback.
Why is it important to knock before entering someone’s office or workspace?
Knocking shows respect for their personal space and gives them time to prepare for a conversation