Interpersonal and Organizational conflict
Any situation in which there are incompatible goals, cognitions or emotions within or between individuals or groups that lead to opposition
Conflict
The set of activities carried out before, during and after meetings to help a group achieve its own outcomes
Facilitation
Implement and monitor the decision is the last step of a "decision-making process"
True or False
True
Power that comes from a position or role. Example: a manager, teacher, or team leader
Legitimate Power
Process in which two or more people share their concerns and interests to reach an agreement
Negotiation
Type of conflict that supports or benefits the organization or person's main objectives
Positive conflict
The name given to the person that carries the activities before, during and after the meetings, helping the team by monitoring and improving their processes
Facilitator
How many hats are there in the "Thinking Hats Diagram"?
6
Power that comes from knowledge or skills.
Example: a specialist, experienced employee
Expert Power
Is threat (conditional) a tactic of negotiation?
Yes or No
Yes
The ultimate "win-win" strategy. It involves commitment, communication, problem-solving and negotiation
Collaboration (integrating)
The tasks of the facilitator include helping create a negative, hostile and uncooperative environment
True or false
False
A process in which several possibilities are considered and prioritized, resulting in a clear choice
Decision making
The ability to get someone to do something you want done
Power
A neutral third party who has no stake in the outcome of the agreement
Mediator
In this strategy, you choose not to deal with the issues or people involved
Avoiding
These are activities that help build relationships with each other. Normally at the start of a meeting, class, etc.
Ice-breakers
Yellow hat questions:
"What are the good points?"
"Why is this worth doing?"
What is the yellow hat about?
Positive Thinking
Power based on the ability to punish or impose consequences.
Example: warnings, demotions, penalties
Coercive Power
What is the first step of the negotiation strategy?
Preparation / Planning
Decreased communication is a result of a negative (dysfunctional) conflict
True or False
True
These can be used any time in a meeting or class when the group needs a "boost" of energy
Green hat questions:
"What are the new ideas?"
"What is another way to work this out?"
What is the green hat about?
Creative Thinking
Power based on personal traits and relationships.
Example: someone charismatic or admired
Referent Power
What does BATNA stand for?
Best Alternative to a Negotiated Agreement