WIIFM
Awareness and understanding of the power of SEPs is due to the lack of what in many organizations
What is Empowerment (+ Enablement)?
Foundational changes, Governance, Platform Maintenance, Team Performance, Content Performance, and Managing Results are components of this Enablement training program
What/who is Administrative?
This area of Outreach reporting is recommended for managers review to monitor meetings booked, prospects contacted, meeting conversion rates and response times
What is Team Performance?
Overdue emails steps and skipped calls are indicators that reps need support on this
What is Task Management?
Initial requirements to get up and running properly for new hires
What are SEP Basics?
These short infomercials serve as educational resources of tactical click paths or strategic thought processes
What are Videos on Demand (VODs)?
The foundation of proper data synchronization between CRM and SEP
What is CRM Configuration (Plugin Settings)?
Location in Outreach Reporting to see vanity metrics and sentiments over a period of time
What is Content (Sequence) Performance?
Inconsistent behavior and poor adoption of enabled workflows can be reinforced through classroom style, informal environments with a flexible agenda based on attendees' feedback or questions
What are Office Hours?
An orchestrated and repeatable pattern of activity that a specific team follows to execute their daily responsibilities
What are Role Specific / Tailored Workflows?
Client Discovery and Diagnosis lead to customized programs intertwining Operations, Messaging and Enablement
What is the RevShoppe Buyer Journey?
Matrix of features, ownership and timelines to ensure the health of your SEP
What is a Platform Maintenance Schedule?
Specific comebacks to negative prospect responses established to strengthen the conversation
What is Objection Handling?
Meaningful conversations that lead to conversations are measured through these metrics
What are Call Dispositions and Sentiments?
The third step in an Outreach Workflow, outlining the main responsibility of sellers using an SEP and its core function
What is Taking the Right Action?
Positive and Negative experiences that are communicated from end users to the Center of Excellence for actionable optimization and continued support
What are Feedback Loops?
Preventative measures taken to ensure domain are not spammed
What is Email Throttling (Domain Limits)?
Knowledge transfers between high and low performing reps, that encourages the intended behavior and adoption of a particular workflow
What are Champions?
Inbound and Outbound sales motions have a different SLAs, KPIs and levels of manual effort, requiring this type of enablement
What are Tailored Workflows?
Incorporation of expert functionalities like Linkedin strategies, Vidyard videos, Sendoso gifts, mass filtering capabilities, Boolean searches, SmartViews and Tags
What are Advanced Features?
This group of stakeholders, who typically govern the COM, platform Maintenance and Enablement Needs, acts as an advisory board for business partners to drive powerful initiatives across operations, messaging and enablement
What is the Center of Excellence?
This reporting module requires admin-level permissions in both the Outreach platform and the Salesforce instance for download
What is the Outreach Engagement Panel (Unmanaged Package, Last Touch Sequence Attribution)?
Inconsistent and inefficient workflows, are byproducts of these missing components in a team coaching session
What is Accountability?
Bottlenecked states, including bounce emails, failed prospects and opt outs, can be resolved through this SEP Best Practice
What is Sequence Maneuvering?
Visual manual of the end-to-end process for how an organization creates content, from ideation to launch, enablement and optimization
What is a Content Operating Model?