ENCODING ERRORS

CLIENT SAYS

100

"My mobile deposit was posted twice"

Service a Mobile Check Deposit Issue 

• ^{Posting/Encoding Error Service Request - Double Posting}

300

I did not receive a photocopy of my check after it was return

Research Financial Center Paper Item Posting Errors, Encoding Errors and Missing Teller Deposits 

• ^{Posting/Encoding Errors (Check) > Returned item-photocopy}

500

I mailed a check to the bank but I don't see it on my account

Research Financial Center Paper Item Posting Errors, Encoding Errors and Missing Teller Deposits 

• ^{Deposits > Bank by mail missing deposit}

WHAT IS IT?

100

Client calling because he deposited a check for $550 and he saw it was posted twice.

Double posting

300

Customer deposited a check for $1000, bank adjusted it for $100, client calling because the check is for $1000

Disputed adjustment

500

Client made a deposit on her savings account but she now see it is on her checking account

Posted to wrong account

WAIT, WHAT?!

100

Client received a copy of the return check but is damage

Returned item-item reconstruction

300

Client said deposit was returned but the person that gave him the check has a debit for the check on their account

Returned item-original paid

500

Client made a deposit with a teller for $3600 but he doesn't see it on his account

Missing Deposit