OD Acronyms
Tooling
Real Estate Basics
Customer Journey
100

HBPM

Home Builder Portfolio Manager



100

What is our internal facing email?

Gmail

100

What does COE stand for?

Close of Escrow

100

If a seller wants to List with Opendoor during a combined DC/LA, what is the next step?

Hand off to the agent

200

HPM

Home Property Manager

200

What should you always do to reply to messages in Slack?

THREAD!

200

What is earnest money?

A security deposit in good faith a buyer will purchase a seller’s home

200

A seller doesn't want to hear about listing, what type of decision call will they have?

Just a phone call!

300

LME

Local Market Expert

300

Where are you notified to cover comms for OOO CEPs?

EP Tasks / Acq EP Index

300

What does contingency mean?

An offer dependant on something (usually financing)

300

When will you opt a seller into a combine decision call?

When they want to hear about listing/ODBO

400

ODHL

Opendoor Home Loans

400
What INBOX do we work out of in Helpscout? And what two FOLDERS?

Contact and either "mine" or "team folder"

400

How should we think about title in a real estate transaction?

As the Referee! They are making sure we all play by the rules of the contract. They also research the property.

400

What do we do on an OR/VA (hint: 4 things)?

Learn about the customer

Pitch our product

Tour 

Move them to next steps.

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