Internal Support Menu
Member failed Alloy ID Scan
Who is Fraud
The department you call when wanting a quote for overnighting a check
Who is Operations Support?
TITLE PHOTO: Owner of the vehicle
Who is Lisa Rix?
Two thing you ask for on outbound call to verify the member
What is full name, DOB, email, physical address?
Two digit symitar code to cut a check
What is KD?
Help changing someone's name
Who is Deposit Operations?
The department you call when the member asks for a supervisor
Who is Escalations?
TITLE PHOTO: TRUE OR FALSE, This vehicle has a loan on it?
FALSE
Name this statement, "Call is recorded for quality and training purposes"
What is Outbound Call Disclosure?
Authorization to cross sale products and services from the credit report
What is permissible purpose?
Help knowing if a certain document will satisfy a condition
Who is Lending Support?
Cut off time for sending check out same day
When is 2:45?
TRL PHOTO: The lienholder on the vehicle
Who is Millard County Credit Union?
The max number of days you can keep an application open
What is 30 days?
Three types of ways to pull value for a vehicle
What is NADA, collateral comparables, Blackbook?
I need a decision on my VISA application
Who is Lending Support?
The KC page that tells you which state needs wet signatures and how much the title fee is
What is Vehicle Title Requirements & State List?
TLR PHOTO: Is this a clean title?
Yes
DocUSign Access Code
What is last 6 digits of SSN?
Reimburses up to $1,000 of the member’s deductible when they file a claim with their insurance
What is ADR (GAP)?
Members card is declining
Who is Payments Support?
the 17 character code needed on collateral payoff checks
What is the VIN number?
This title branding indicates a vehicle has sustained significant damage and has been declared a total loss by an insurance company
What is Salvaged?
Paystub Practice: Member is paid every other Friday.
What is bi-weekly?
Recite your Value Proposition :)
FREEBIE