Zendesk
The in-app robot members can reach out to with questions/concerns
What is Chatbot?
What is Provisional Credit?
Where all purchases and funding events can be viewed chronologically
What is Spending Transactions?
The case decision when there is insufficient evidence to deny and no CB rights
What is Approval (Error Found)?
The page on which all response codes are visible
What is Realtime Auth Events?
A tool that assigns preset actions to a ticket
What is a macro?
The written confirmation of a member's disputed transactions/scenario
What is a Dispute Form?
The program used to retrieve the member's card number
What is Galileo?
The evidence point indicating a cardholder has a relationship with the vendor
The most reliable form of card-presence.
Non-duplicable
What is EMV/Chip?
A ticket response type that is visible to the member, as well as to Chime agents.
What is Public Reply?
A member's recourse if they disagree with a case decision & have new info to provide
What is a rebuttal?
The location where all investigation notes are stored in a member's Admin account
Where is Profile Notes?
The response code indicating a "spot check" of the account
What is Code 85?
The three most common card networks on which transactions are processed
What are Visa, Mastercard, and Star
The preferred ticket-sorting category for finding a DND
What is Requested Date?
A security policy protecting consumers from electronic money movement fraud/errors
What is Regulation E?
The two options under Status, within Spending Transactions
What are Pending and Settled?
When a cardholder falsely claims fraudulent activity occurred
What is First Party Fraud?
The response code indicating incorrect PIN entry
What is code 55?
The agent currently assigned to a particular ticket
What is the Assignee?
The length of time we have to make a decision on a typical debit card dispute
What is 90 days?
The very first/earliest item in a cardholder's Spending Transactions sheet
What is First Funding Event?
How to filter for an amount greater than $100 in Realtime Auth
What is "Less than -$100"
Where we check to see if there are PII or PIN changes on the account
What is Address & Status History?