Orientation
What is the title of the page that opens as soon as you open Chrome?
The Terminal
Which department do you work for?
Assistance Services
Who in the class said that they are huge cat lovers
Eve
What are the 3 groupings in assistance? (Hint: you are in GROUP)
If you need to request a day off while in training, what do you do?
E-mail Team Leader and CC Trainer
What is the name of the ticketing portal that we use for IT?
JIRA
Which department makes decisions on claims?
Claims Assessment
Who in the class is in Montreal?
Alex
Who is the executive chairman of Global Excel?
Reg Allat
What is a company day?
Global Excel offers every employee two (2) additional paid company days to be taken over the Holiday season.
What is the phone number to call if you're sick?
519-945-8256 ext 22497
Which department handles high dollar, serious medical claims?
Case Management / Essential Care
Who in the class said that they love reading books and studied English in school
How much money can you make from the referral program?
Up to $2500
Why do people buy travel insurance?
Protection against potential risks and losses that you might experience during travel, peace of mind, security, etc.
Which insurance company provides your travel insurance to you?
RSA Intact/Orion
Which department contributes to Cost Containment?
Recovery, subrogation, negotiators, etc.
Who in the class is tone deaf and terrible at singing
Sammy
What's the tool that we do our e-learning on?
Global Excellence Centre
What's the next event happening at GEM?
Holiday Party!
Which insurance company provides your extended health care benefits to you?
Manulife
Which departments handle complaints and escalations?
Appeals and customer relations (escalations)
Who in the class likes to show off their nice new haircut?
Phil
Which event happened at GEM on December 11th?
Gingerbread Decorating
What's your favourite benefit or thing about working at GEM so far?
Employee benefits, Microsoft Purchase Plan, Discounts, GEM Swag, Working from Home, Employee Events, the training, etc.