Team James
What does a router do?
Need 2 answers
Protect customer network from attacks via firewall
Provide ports to connect other devices
Provide health of network
communicate with other networks
Prioritize traffic
What is DTDC?
Direct to (Customer) Data Center is when the NOC is hosted in the customer facility instead of hughes data center.
Who does hughes partner with for VoIP services?
Big River
What two devices can we not run any tools on?
(there are technically a few more, but what are the two main ones)
NAP and Customer Provided Modems
It is VERY bad to steal rum from this deity
Jobu
What are the two categories of remote maintenance plans that Hughes offers its customers
Same day/continuous
Next Day
What type of premium service would typically be found if Innomedia MTA 6328 device was located at a customer site?
VOIP
What does AOT stand for?
Automated Order Transaction
A Zyxel wireline modem will require what type of dispatch?
WWTS
Daily Double
Comedian Bill Burr delivered the infamous "Philly Rant". What New York radio show was he on comedy tour with and what was the reason for him going on said rant?
Opie and Anthony Travelling virus tour
All comedians were getting heckled, but it was comedian Dom Irrera getting booed that sent Bill over the edge and the rest is history.
Salesforce is a tool where we can?
Need 3 answers
⦁ Find customer accounts
⦁ Document incidents and interactions
⦁ Find Knowledge articles
⦁ Access troublehooting tools
⦁ Manage inbound and outbound communications (Aspects)
What are the RIA's for case closure on a NAPOO?
Sign off > testing > completed
When would you do a PSR?
There's 2 answers that I'll accept
When a repair exceeds the WWTS techs normal scope of resposibility.
When a repair/install needs to be delayed
What are the two routers capable of active path monitoring?
HR4860/4700
In 1966 Walt Disney passed away. The last thing he did was write a then child actors name on a piece of paper/napkin with ideas of shows/movies. Who is this (then) child actor
Kurt Russell
If a modem is having intermittent issues (powering on and off) what are the steps we want to take to get a resolution for the customer?
⦁ Power cycle the modem
⦁ Monitor the modem to see if power cycling itself (turming off/on its own)
⦁ If turning on/off by iself create a NAP or Hughes truck roll case
What metrics are used to determine brownouts?
3 out of 4 gets ya points
Packet loss, Latency, Jitter and Congestion
What are the two categories of escalations
Internal (we initiate these)
Customer (self explanatory)
Which two routers are capable of offering enterprise wifi?
HR4860W/HR4700W
In 1966 this Football Player scored 4 touchdowns in the Chicago city High School championship game against Andrew Johnson high school
Al Bundy
Name of Youngest player to ever score a Touchdown in the NFL
Andy Livingston
What company controls most of the worlds diamonds ?
De Beers
What baseball player was married to marilyn monroe?
Joe Dimaggio
what are the four access point devices for guest wifi?
AP93 IAP103 IAP 105 IAP 303
This was Chris Farley's last movie he appeared in
Dirty Work