Security Verification
This is the ownership type that we cannot speak to and must refer to the branch.
What is Beneficiary (BAF or BEN)?
This FDR screen will show you if an attempted transaction was approved or declined.
What is CDA?
What is $3.50?
This is form used to place a stop payment on a Recurring ACH transaction with varying amounts.
What is EZ form 1160?
This is the default form of payment for FCB installment loans.
What is coupon booklet?
You must verify 4 mandatory pieces and 1 additional piece in order to update this for a customer.
What is a phone number?
This must be updated to match the customer's local branch before ordering a new card thru MAX.
What is active region?
The amount a customer would pay to expedite a lost card replacement.
What is $35?
To expedite a card order, this form can be submitted instead of going thru Pathway.
What is EZ 1165?
The max limit allowed to send via Zelle per rolling month is this much.
What is $3500?
These documents are checked before completing Account Maintenance on Business accounts.
What is Signature Card and Corp Resolution?
This code is used to place a merchant strategy.
What is 03?
Transfers will be completed instantly when submitted thru this system/form.
What is Pathway?
A loan payment reversal can be requested on this form.
What is EZ 191?
In order for a 1098 tax form to be created by the bank, the customer must have paid this much in interest to their real estate loan.
What is $600?
Submitting a Docusign Case is considered this level of security.
What is Account Maintenance?
This option is selected to change the account type (e.g. prestige to free checking) in MAX.
What is DDA Account Maintenance?
This is the limit for electronic payments done thru Bill Pay.
What is $25,000?
Two type of accounts that cannot be closed via the docusign.
What is a business account and an account with a negative balance?
This group is contacted to open a new account when a customer's account has ACH fraud and the compromised account has a HH in place.
What is Fraud-level 2?
Business customer can do this if OTP is not an option for an Account Maintenance request.
What is answer another verification question?
A customer has pending unauthorized transactions on their account. Since a dispute can't be filed yet, this path will be followed to replace the compromised debit card.
What is Pathway > compromised debit card > Card management > Card Lost/Stolen/Not Received?
This is the ATM limit for Prestige accounts.
What is $2,000?
This form is submitted when the caller needs a copy of the paid out letter so that the DMV can see the car no longer has a lien from the bank.
What is 1168?
When doing digital banking enrollment over the phone for a customer who has both a loan and a checking account, these items must have been on file for at least the last 30 days.
What is phone number and email address?