GETTING SHIFT-Y
RECORDS ARE ELEMENTARY, MY DEAR WATSON
WHAT RANK AM I?
SAVE IT, LOG IT, RANK IT
POTPOURRI
100
Remain logged into this app throughout the duration of your shift because it allows you to communicate with us via IM for urgent needs.
What is Gmail?
100
This field contains the Level of Contact.
What is the Title field?
100
This number is not in service.
What is BAD #?
100
BAD #
What is LOG IT & RANK IT.
100
The proper way to close the Remote Desktop Connection at the end of your shift.
Double-click the log off icon on the remote desktop.
200
Open this app to find out what program you are scheduled to work on.
What is the Google Calendar?
200
This field contains all of the different classification categories used for records.
What is LEAD RANK?
200
Decision maker is not interested and ends call.
What is NAL?
200
VM NML
What is LOG IT? (can also include RANK IT if you obtained a new LOC name)
200
The dials per hour standard.
What is 25 DPH?
300
Look here to see what database you are currently in.
What is the Status Bar OR Open Database?
300
This field contains the date a rep developed an A LEAD.
What is LEAD DAY?
300

Obtained name of correct level of contact.

What is OBTAINED DIRECT?

300
Decision maker is not interested and ends call.
What is SAVE IT, LOG IT, RANK IT?
300
Each Friday, by ____ EST, verify that your time is entered properly and correct it if necessary. Payroll is run first thing Monday mornings.
What is 6 PM?
400
You activate a _________ to ensure you are dialing on the correct records in the database.
What is Filter?
400
Go to this tab to add a new contact to an existing record & swap it with the primary.
What is ADDITIONAL CONTACTS?
400
Used when a prospect tells you to take their name off of our calling list.
What is REMOVE?
400
Decision maker requests to be removed from calling list.
What is LOG IT & RANK IT
400
Click this button to find the total calls you made during a dialing shift and the number that were successful.
What is Statistical Analysis?
500
You are scheduled to work on a new program - go to the ___________ to review the training materials (i.e. video, script).
What is the SSM Intranet?
500
Go to this tab if you made a typo during the script run to edit the qualification answers.
What is FIELDS?
500
The name is not listed in the DBN directory & you were not able to obtain a new name from the operator.
What is NO LISTING?
500
Scheduled a phone conference with the prospect.
What is SAVE IT & LOG IT?
500
You have run out of records to dial on your program. Do you submit a help desk ticket, IM a member of management for immediate assistance, or both.
What is IM a member of management for immediate assistance?
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