Scheduling
What to do if I forget to clock in/out.
Contact the office
Where do you message If you have a client care concern or care plan change
Client care chat group
Every visit is an opportunity to make someone's day _________.
what is "Brighter"
If an incident occurs while working I need to submit an incident report within:
24 hours
I am not a caregiver, I am a ______________
what is a "Comfort Keeper"
Where to message if I have a scheduling concern
scheduling chat
What do I do if my client falls
Call the office when safe to do so
Every caregiver has the power to ____________ through acts of kindness and care.
what is "elevate the human spirit"
What does professionalism at Comfort Keepers look like?
Clean uniform(comfort keepers shirt & neutral colored pants), clean indoor shoes, limited scents and badge visible
When and by who was Comfort Keepers created
1998 by Kris Butler
What to do if I can't make my shift?
call the office ASAP
If a required ADL does not get complete, what do you do
Leave a note beside the ADL as to why it did not get completed
___________ is the ability to understand and share another person’s feelings. It’s about seeing the world through their eyes and responding with compassion.
what is "Empathy"
Our cell phone policy is?
You should have your cell phones on you, but they are not to be used unless in case of emergencies or for the client.
"Our _____ is to provide the highest level of quality of life that is achievable. We shall treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family."
Mission
How much notice do I need to give if my availability changes
2 weeks
I arrived at my clients who I see weekly, they are now using a walker and acting very confused! This end of shift question is called _________
What is "describe clients General Condition"
Few simple ways to create meaningful connections:
What is "Open-Ended Questions, Personal Experiences, Fun, Light Activities"
Some things we should not discuss with our clients?
what is relationship problems, family issues, financial hardships, religion, and politics.
What are our core values?
a) Safety, Security, and Quality
b) Loyalty, Trust, Respect, Ingenuity, and Perseverance
c) Caring, Professionalism, Integrity, Teamwork, Optimism and Adaptiveness
What should I do before accepting a new client
Look at location, care plan, schedule and ask questions
What to include in my note about my shift
Clients condition, mood, appearance. Moments of Joy. Any refusals!
How do you bring memories of Joy to a client
What is "looking at past photo's albums, collections, memorabilia"
Reaching out to HR to do a touch point/check in is called?
What is Hand holding
_____________ is a philosophy of care that engages the client and enables them to live happier and more meaningful lives. “Doing for” may get a task done, but “doing with:” boosts spirits and brings joy.
what is "Interactive Caregiving"