AL/ALP Qualification
The amount of Tier Qualifying Points a Member needs to reach in order to achieve A-List within a calendar year
What is 35,000?
The amount of Companion Qualifying Points in a calendar year a Customer will need to achieve Companion Pass
125,000
The amount of hours it can take for points to post to an account after a Rapid Rewards Member completes a revenue flight
What is 72 hours?
The year a Customer's Companion Qualifying Points earned from December 2022 purchcases will post to if they make no purchases until December 3rd and their billing cycle ends each month on the 2nd
What is 2023?
This is the code for Rapid Rewards Members to use to receive 1,000 Rapid Rewards Points towards available points and Companion Qualifying Points from 1-800 Flowers
What is RR22?
These types of points A-List/A-List Preferred Members earn after they complete revenue travel do not qualify towards their tier status
What are Tier Bonus Points?
What we call the wide range of companies, stores, restaurants, and more who we refer our Customers to in hopes of boosting Companion Qualifying Points
Who are our Partners?
The place where we will look in TLC in 2023 to view how many points away a Customer was from achieving AL/ALP/CP in 2022
Where is Previous Qualifying Balance?
Anniversary Points sent over from Chase will go towards these type(s) of Rapid Rewards Points
What is Companion Qualifying Points and what is Available Points
The website found on Southwest.com that contains a list of over 1,100 stores we partner with, who's purchases from the website count towards Companion Qualifying Points and Available Points
What is Rapid Rewards Shopping?
These types of Southwest Credit Cards can earn a Rapid Rewards Member 1,500 Tier Qualifying Points after spending $10,000 (two answers)
What are Priority and Premier Cards?
Companion Pass is valid between these dates
The day that you earn it until December 31 of the NEXT year. (example, you open a Chase CC on Jan 1, 2022, reach 125k Companion Qualifying Points by February 2, 2022 - you will have Companion Pass from February 2, 2022 - December 31, 2023).
Where Rapid Rewards Points go after a Customer earns A-List Preferred and Companion Pass before December 31
What is available balance?
The number of days we must wait to create a Visa Inquiry when a Customer reports that they're missing their points from their Southwest Credit Card
What is 30 days and the same for all Partner Inquiries?
Bonus Points from every Partner (excluding Chase) go towards these types of Rapid Rewards Points
What is available balance?
Between January 1, 2022 - September 19, 2022, these types of reservations counted towards Rapid Rewards Members Tier Qualifying O&D's
What are redemption bookings?
Customers can fly this amount of qualifying flights in a calendar year to achieve Companion Pass
What is 100?
The place in TLC to check and see if a Customer has received a Tier Qualifying Exception in the past
Where is Public Notes?
The system we will use to determine if and what type of Chase Credit Card a Customer has
What is TLC?
When Companion Pass will be added to an account if a Customer ends the year 1,000 points shy of qualifying for Companion, but made a purchase of chocolates from 1-800 Flowers on 12/28/2022 with a delivery date of 10/14/2023?
What is within 30 days of 10/14/2023? (we will not be able to add Companion Pass until the Partner sends us the points after the delivery - there's no exceptions).
The amount of Tier Qualifying Rapid Rewards Points a Customer will need to earn in a calendar year to reach A-List Preferred Status
What is 70,000?
Southwest Airlines considers this date to determine which year (2022/2023) Companion Qualifying Points earned from Rapid Rewards Shopping go towards
The purchase date
We can see from where and how many Rapid Rewards Points came from by going to this system and going to this place in that system (two answers)
What is TLC and RR Transactions
The CXE Liaison(s) we send Chase Inquiries to, who reaches out to Chase on the Customer's behalf for missing Visa points
Who is Jack Turlington or who is Liz Torian?
If a Customer places one order in the amount of $400 from 1-800 Flowers using the code RR22, they will earn this many points towards their Companion Qualifying Balance
What is 1,000? (It is important to advise our Customers that it's 1,000 RR points PER transactions of $29.99 or more - with a limit of 12 purchases).