Endorsement Binding
Endorsement Handling by Policy Status
Vehicle Info
Proof Requirements for Binding Exceptions
Driver Info
100
What reason should you choose if an agent wants to backdate adding a loan company to a policy?
Insured Request
How tab>Claims review may be required>all other endorsements
100
T/F Scripting is required when you're unable to endorse a Duck Creek Policy.
True
Required Scripting tab
100
T/F all owned and non owned trailers should be listed on the policy/quote.
F: all owned trailers should be listed. Non-owned trailer will be covered for liability when attached to covered power unit even if not listed on the policy
Underwriting tab
100
New York FS-6/FS-6T is acceptable proof to do what?
- Acceptable for cancels on policies with active filings, deleting a vehicle when a filing is not present, and endorsements to delete filings
100
What must we advise a caller who wants to delete a driver?
Advise caller that anyone who is expected to drive should be listed on the policy and that this is part of our rating criteria
scripting tab
200
Name one endorsement where a claims review is NOT required.
Bill Plan Change
POP change
EFT Form
Response to ACE Memo
200
How do we handle endorsement requests effective after the pending cancel date on a policy pending non pay cancel?
Do not Process endorsement
ACC General 15
How tab>all other endorsements> policy pending non-pay cancel
200
T/F Hauling a FEMA trailer is acceptable in Alaska.
True: it is acceptable in all states
Underwriting tab
200
What ACC is acceptable proof that a vehicle is a total loss?
ACC/ACE Vehicle 410
200
T/F a note is required when the caller does not want to proceed with the driver endorsement after receiving a quote?
True!
notes tab
300
Endorsements can be effective up to 6 months in advance in Duck Creek.
False:
- Effective date can be up to 120 days in the future from today's transaction date
Underwriting tab
300
What are the criteria for adding a filing on a renewal prior to the renewal date?
- Filing is being added on the current and renewal term
- Renewal payment has been made or EFT is scheduled to be withdrawn today
underwriting tab-endorsement handling DUck Creek- Filings(add/delete)
300
What is the minimum cargo limit to comply with FEMA requirements?
$25000
underwriting tab
300
T/F Insured Suspended/Terminated filing authority is acceptable proof for cancels and delete filing endorsements only?
True
300
How do we handle an insured's request for to obtain their driver's MVR?
direct them to their local DMV
reminders tab
400
True or False: Written Statements of no loss for backdated endorsements are for internal use only, and not available to an agent.
False:
- Written Statement of No Loss is for Agent Use during FAO transactions only and is not to be used internally
- Policy Handling
BindingEndorsement Binding> Reminders
400
True or False: There are no restrictions for non-filing endorsements on expired policies.
True
requirements tab-all other endorsements
400
What question should we ask a customer who wants to remove the only vehicle on their policy?
Will they be obtaining a replacement vehicle within the next 30 days?
how tab-delete vehicle
400
What must display on a Non-Op form to be acceptable for a binding exception?
- Named Insured
- Date vehicle was declared non-operational
- Transaction effective date on the policy must be the same as or later than the date the vehicle was declared non-operational
- Form must be completed by the state or DOT
400
T/F a note is required when adding a driver under 21 to any CA policy.
False- I just made that up.
500
What must be collected when an insured requests to backdate an endorsement which increases coverage?
Statement of No Loss
Policy Handling>Binding>Endorsement Binding>Reminders
500
How are we able to wee coverages when a policy is in Sold Quote status?
review transaction history and click view
reminders tab
500
What do we need to inform our callers of when removing a vehicle on a policy with filings?
- Please note that filings exist on this policy. Progressive requires all commercially owned or operated Vehicle to be listed on the policy. Vehicles should only be removed from the policy if the vehicle has been sold, is no longer leased onto your motor carrier authority, or is permanently inoperable and will not be repaired. By removing this vehicle from the policy you are acknowledging:
- This/These vehicle(s) has been sold, is no longer leased onto your motor carrier authority, or is permanently inoperable and will not be repaired
- Should this/these vehicle(s) become available to you or your business in the future, you are responsible for adding it back to this policy
500
T/F Screen shot of rental receipt is acceptable proof for backdating the removal of a rented vehicle.
False: acceptable documents are
- Copy of odometer statement from leasing/rental company
- Written statement from leasing/rental company
500
T/F Drivers younger than 15 are unacceptable?
F Drivers younger than 14 are unacceptable.
underwriting requirements