Alpha
LOSERSSSS
LOSE 500 points
YAYYYYY
STEAL 200 points
OSB
Outstanding balance
BOOOOO
LOSE 1000 points
OMR?
opening meter reading
Which ocean is the biggest?
The pacific
What is the national animal of thailand
Asian elephant
True or false, we still install smets 1 meters
False, only smets 2
Customer bought a property to rent out eventually after renovations, they have gone to the property and they can't find the meter so believe there is no meter. a meter must be in place before they can tenant it, otherwise the new tenant won't receive ..... what?
Bills! remember we need a meter to bill the customer. NO METER = NO USAGE = NO BILL!
Customer has moved from another country to the UK, has no previous address to Credit check. what options do they have?
Pay £250 deposit per fuel or 2X DD which ever is greater or have SPAYG meter installed and a DD in place until the meter is installed.
Customer moved in and received a letter addressed to occupier with a 4 digit code, what do we call this type of move in?
the perfect move in
Which tariff falls £50 under the price cap but is a fixed term contract?
Next pledge tracker tariff
Customer emails in their meter readings, do we add them and send and wait for a response or send and resolve?
Send and resolve
SUPRISE
Steal 500 points from opponents!
Name 3 ways a customer can join eon next? (processes)
COT, COS AND NEW SALE
what 3 things do we require to bill a customer?
readings, MTD's and tariff
3 payment methods...
Bacs, cheque, DD, ROB, post office, Prepayment, PAYG
Who regulates energy companies and assures we fall in line with the rules?
OFGEM
if a customer is requesting a SAR, what do they want?
All the data from the account since joining us
Explain why we would have an ATP conversation with a customer?
We would have an affordability to pay conversation with a customer if they are struggling to pay, falling into debt, not in a debt but about to go into a debt etc
EOND?
Eon next on ecoes
SMICOP
Smart meter installation code of practice
OOA
Out of area
SMETS
Smart meter equipment technical specification
EMEB?
Eon core on ecoes