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1
Digital Proof of identity issued by the government that can be used for domestic sailing.
Driver's license/Medicare
1
A Cruise ticket contract where you can see components such as, transfers and pre/post accommodations.
EDocs
1
Email domain where we send possible exception for any medical, death, and pregancy situation.
APACMedical@rcclapac.com
1
Refund timeframe of wire Transfer or Direct Deposit from Direct Guest.
10-15 business days
1
What are the two types of NextCruise Booking?
Book Later and Book Now
3
What kind of sailing is this?
The Wiggles Sailing
3
What is the minimum age to cruise?
Six months as of the date of sailing or twelve months for cruises with more than three consecutive days at sea
3
What kind of service animal are we accepting onboard?
Dog
3
How many specialty espresso-based coffees punch will I receive if I purchase cafe select coffee card?
15 punch
3
Dining venue onboard that offers choices of meat dishes, traditional bearnaise sauce, our famous peppercorn sauce, garlic-herb butter or Royal Caribbean steak sauce.
Chops Grille
5
Communications/Documents that can be requested by a Guest under a Travel agency booked reservation. (Give atleast 1 example)
- APIS fax/email (Guest Registration Form)
- Guest Special Needs Form
- Edocs (In the PDF Viewer tool these will be labeled as "electronic documents")
- Air2Sea/FlightsByCelebrity Air Confirmations
- PCP/IBT (including shore excursions, etc.) Confirmations
Royal Gift Confirmations
The Celebrity Store (Previously Bon Voyage Gifts) Confirmations
5
When you are booking transfer what does 'w' mean on the supplemental availability screen.
"W" means flights must be entered to confirm transfer
5
On Payment Inquiry screen, what does code 105 means?
Payment made for PCP items
5
Sydney port address
West Circular Quay, 130 Argyle Street, The Rocks, New South Wales
5
Two types of Consecutive cruises.
Continuous and back-to-back
10
A guest called in and saw a better promotion for their sailing today, what is the first thing you will do?
Check if complimentary upgrade is available
10
When is Adventure Ocean open (days at sea)?
• 9am to Noon • 2pm to 5pm • 7pm to 10pm
10
What is DP340?
Single supplement promotional code eligible for Diamond Plus and Pinnacle club member guest.
10
For our market, Kosher Meal request notification must be made how many weeks before sailing?
14 weeks
10
Meaning of SOLAS.
Safety of Life at Sea
15
What is the Special Faring Code for Best Price Guarantee?
BES
15
For FCC 3-XV1MH56, determine how much of the value has already been used and how much balance remains.
Used: 3986
Remaining: 3078
15
What does, R/T - VCE A/P ARRIVE / BLQ A/P DE
Roundtrip
Arrival: Venice Airport
Departure: Bologna Airport
15
Provide the Step-by-step procedure of name change
1. Cancel the old guest on the reservation by typing CX in the AC field to the left of the guest's name and confirming the change.
2. Cancel the remaining original guests, one at a time, on the reservation by typing CX in the AC field to the left of the guest names and confirming the change.
3. Add the name of the guest taking over the booking at the bottom of the list of guest names.
4. Add any remaining new guests to the reservation.
15
If a guest called you, and they have 2 occupancy stateroom and wanted to add one more guest to the reservation, how are you going to compute the rate?
Hint: same supercategory
get the prevailing rate of 3rd and 4th guests and add it to the current rate of the booking.