Let Your Fingers Do the Walking
Play Scrabble, Don't Babble
See those See's Candies Under the Sea?
U Can't Touch This
Office Space, The Final Frontier
100
Is your computer frozen? Can't restart? Well, you don't call Frigidaire, ya' dope, you'd call 855-280-4872 to reach this tech-laden department.
What is IT?
100
If I'm nice enough to say bye, you'd better not "STOB" me in the back.
What is "Ship To Arrive By?"
100
Got one of those nifty savings cards that eats up almost your entire drug copay? Well, goody goody for you -- if you have this type of insurance, the only one that will allow the usage of it.
What is commercial?
100
Stuck with a CVS patient on your screen? And it still says IngenioRx? Well, you can put a stop to that nonsense by emailing this department to switch it over.
What is BV (Benefits Verification)?
100
The Vegas supervisor whose team is not our rival, since they are inbound. But she does have another "Mo," who is her lead (no Larry, nor Curly).
Who is Michele Tynes?
200
If you dial 702-880-6536, you'd be pestering a certain supe -- but you likely can't bug her since her phone probably ain't turned on anyway.
Who is Makeiyla Coilton?
200
Stranger Things don't run on ABC, but it don't run on "NDC" either and no, the producers are not on drugs (we hope).
What is "National Drug Code?"
200
What's in a name? Well, not IngenioRx anymore. As of January the first, 2023, we'll be calling ourselves this.
What is CarelonRx Specialty Pharmacy?
200
Jamie Reardon is a crackerjack member of this team, one that has nothing to do with Royal Crown Cola.
What is the RCC (Reimbursement Counseling Center)?
200
This long-haired gentleman 'round the office has the title of "Advisor, Telecommunications" and can make it so with technical wizardry as he has the same name as Star Trek's Captain Picard.
Who is Patrick Stewart?
300
If you're sharply spouting off the phone number 800-643-1643 to somebody, chances are you're helping him find a place to get rid of one of these, which he shouldn't throw into the kitchen trash compactor.
What is a Sharp's Container?
300
If you're "ADAP," I guess you're very adap-table, or just plain adap-ting to your condition (maybe).
What is "Aids Drug Assistance Program?"
300
You could say it's the acetate drug that helps our patients "cope" with MS.
What is Copaxone?
300
Couriers can sure come to your rescue, no doubt about it. But they can't do it unless you fill out an expedited delivery request and the courier is then handled by these guys.
What is the back end?
300
We reps have a supervisor, as you know. But then our supervisor has a manager. This gentleman made his way out to Vegas from Fairfield for a training class, so he may ring a managerial bell, since he is our boss's boss (as of May 1st).
Who is Kraven Cauthen?
400
The number 877-638-4008 is one you'd pass on to a copay-hating patient needing this program (no, they don't need to be relieved of headache pain or constipation -- not yet, anyway).
What is the Cost Relief Program?
400
If you want a "PIC," try emailing Jamie St. Claire; or maybe you could message Asha Thiele for one. Other possibilities are Troung Nguyen or even Tasha Castro.
What is a "Pharmacist In Charge?"
400
Months ago, we were told (incorrectly) that patients from this plan are ours. We soon found out that CVS is supposed to service this groupy plan ... and no, you can't call them and reverse the charges just because they have this name.
What is Collective Health?
400
We're not inbound anymore. But if someday you bump into an inbound rep and he begs you to tell him which department handles a patient who is not entered in our system yet, you'd give him this answer.
What is Customer Care?
400
You could call her the BV queen ... or perhaps just the Las Vegas Benefits Verification Supervisor, since that is her title, after all.
Who is Lavette Roland?
500
Did you just happen to spill a Warfarin Family Container all over the floor? Well first, you're one helluva klutz. Second, you're supposed to call 888-464-2960, which is this.
500
In Back to the Future, Mr. Strickland was ready for you, you slacker. But would he be ready for a "SLC"r? I guess if Hill Valley High School was in Fairfield or Redland, maybe.
What is a "Shipping Location Code?"
500
Are you not being polite on the phone? Sounding bored or tense with the caller? Well, you're gonna get dinged for not having this (specifically) when you check your Mattersight score.
What is a Courteous and Professional Tone?
500
Quite simply, the department that handles this:
500
This gentleman may look vaguely familiar, but his current focus in the Specialty Pharmacy Product Development department may be vaguely unfamiliar to us, as it goes by this exact wording (after his manager title).
What is Process Improvement?