Neon - A
What systems are the hardship narrative/clogs documented in?
OASIS/AMPS
This AMPS code should be changed to ensure SPEX months are counted.
What is "E"
Attendance, transportation, childcare, and scheduling issues are examples of these.
What are barriers to participation
Current activities and participation hours must be entered into this system?
NEON Calendar
In a 1P household, this field should NOT be completed in OASIS.
OASIS Address
The lifetime limit for a Single Parent Exemption.
12 months
Customers should report changes only during monthly engagement. True or False?
What is False?
When beginning an assessment, this section should be reviewed first as a starting point?
Current Triage remarks
After documents have been successfully sent through SARA, staff should immediately do this.
What is delete the saved PDF files?
Staff should make a second call within this timeframe after leaving a voicemail?
What is three to five minutes
The maximum amount of time a customer can remain on a SPEX during one instance.
3 months
This action helps customers preserve their limited 12-month lifetime exemption when they are already participating in the required work activity hours?
What is waiving the Single Parent Exemption (SPEX)
During engagement, Case Managers should ask these types of questions to gather meaningful information?
What are open-ended questions
Two outcomes that can generate a Processing Task.
What are Pend-Verification and NEON Penalty
These tasks should not be completed while completing a Calendar Task?
What are Orange Tasks
When are hardship reviews conducted?
Before a customer reaches a 24-, 48-, or 60-month limit.
SPEX is an automatic hardship. True or False?
What is True!
You attach a document in SARA without opening it first and later discover it belonged to another customer. Which required step was skipped?
What is verifying document accuracy by opening and previewing the file before sending.
The reason for deleting files after sending is to reduce the risk of unauthorized access to this.
What is Personally Identifiable Information (PII)
If a customer comes into the office and state during their engagement they are thinking about starting UBER as a source of income. As a case manager what are you doing to their PRP?
NOTHING!
A hardship narrative may be entered during engagement or this type of task.
Processing Task
What must be changed in Sara to reflect the customer activity or case status?
SARA Tracker
A customer completes an IPRP over the phone on May 12, but TANF is not effective until June 1. When should ESS timesheets and job search activities begin?
What is June 1 (the month of TANF approval/eligibility)
A customer has met FLSA through CWEP, but not the required core hours. The Case Manager verifies FLSA and updates the calendar. To properly account for participation, the customer needs this?
What is Deeming hours
As a case manager during an engagement you see that the customer FLSA has changed. The correct procedure is to amend the PRP. True or False?
FALSE: The reason an amended PRP is unnecessary is because the PRP already states that this may fluctuate.