Metrics
Ro sends out metrics on what day of each week?
Friday
How many call scores do you receive in a month?
Four
What is the first name of Bree's son?
Xavier
Each week, this agent finishes off our week with the saying "Who let the dogs out"
Ranny Reeves
What is a sure topic that Team Paige will talk about?
Food
What new metric is added to weekly and monthly evaluations?
Adherence
My monthly average for quality should be a ___ or higher to meet goal for the month.
92%
What are the zodiac signs of Bree and her son?
Leo
What are the names of the 3 SME's on Team Paige?
Joyel, Camille, & Alise
Team Paige originated as a team that was made up of what departments?
PES & PBS
What is the new conversion goal?
3.90 or higher
Ro, our team lead, might listen to your calls and provide feedback on them to assist with quality improvement. These are not graded calls, but opportunities to assist with improving call flow. This act is referred to as...
Call Spotlighting
True or False. Bree worked in the PRT department at Express Scripts Pharmacy.
True
Who has recently been assigned to assist PRT with their calls temporarily?
Connie
This is the demeanor and persona that stands as the foundation for Team Paige. This person is a YouTube sensation and carries herself with positivity.
Tabitha Brown
If ___ months in a row of a metric are missed (or threshold), this may result in a corrective action due to failure to meet performance expectations.
Three
What are the three different call grades that you could receive, if trained?
Medicare, Commercial, & DOD
True or False. Bree attended Missouri State University for undergraduate school.
False.
Which seasoned agent just delivered twins on the team?
Markeitta
Where can you go to receive updates on your attendance hours and events?
What is the stretch performance % for Aux 1 (Personal Time Metric)?
0.25% and under.
This call type deals with military treatment facilities and stressing the importance of not having other health insurance (OHI) or medicare part D.
DOD
Where did Bree travel to in March of 2022?
Atlanta
Which agent on the team was just acknowledged for successfully receiving a lot of outbound conversions amongst the department?
Marisabel
What are the three topics that are addressed in one on ones with Bree?
Areas to improve, positive performances to continue, and goals moving forward and updates.