Core Features
This feature provides healthcare-specific engagement surveys for employees and physicians to uncover actionable insights and boost engagement.
What are Employee & Physician Engagement Surveys?
These short, focused check-ins are triggered by leadership changes, organizational shifts, or other events.
What are Supplemental Pulse Surveys?
This practice involves using structured templates to take meaningful action on employee survey results.
What is using Action Plans?
This primary decision-maker is focused on building a resilient, engaged workforce across the organization.
Who is the Chief Human Resource Officer (CHRO)?
These benchmarks are offered from peer health systems for employee, physician, and Magnet RN Satisfaction surveys.
What are external benchmarks?
This tool allows managers of teams with five or more to access feedback results without delay.
What is Frontline Manager Reporting?
This survey is based on AHRQ and Leapfrog standards to measure staff perceptions of safety culture, teamwork, and communication.
What is the Culture of Safety Survey?
NRC Health believes it's important to compare both internal and external data for this purpose.
What is benchmarking?
This stakeholder sometimes owns PX strategy and/or Magnet RN Satisfaction Survey and may help fund EX.
Who is the Chief Nursing Officer (CNO)?
This integration layers patient NPS scores with employee engagement index and AHRQ/safety data in the Unified View Dashboard.
What is NRC Health Experience/Real-time?
This tool is tailored to healthcare leaders and provides targeted, research-backed actions for each survey question.
What are Action Plans?
These surveys are automated, trigger-based, and integrated with your HRIS system to support onboarding, exit, and other key employee moments.
What are Employee Lifecycle Surveys?
This is a tool that organizations can use to help roll out their EX surveys can be found on the "Learn More about NRC" page on the Experience system portal.
What is the Customer Communication Toolkit?
This stakeholder analyzes engagement data to identify trends and areas for improvement within the organization.
Who are HR Analysts/Power Users?
This is recommended for secure and seamless access to NRC Health's services.
What is Single Sign-On?
This process includes internal and peer comparisons to track performance over time and inform strategy.
What is benchmarking?
This survey is designed specifically for nursing staff to measure job satisfaction, engagement, and workplace culture aligned with Magnet standards.
What is the Magnet RN Satisfaction Survey?
This practice ensures that survey cadence aligns with organizational goals and integrates employee and patient experience data.
What is co-creating a listening roadmap?
This stakeholder uses engagement data to improve leadership effectiveness and team performance.
Who are managers?
For new customers we will need MSA, LOA, and EX Addendum, for existing customers, including existing EX customers we will need an EX Addendum with specific to terms related to Medallia.
What is Contracting?
This interactive dashboard connects patient experience, employee engagement, and Culture of Safety data to reveal how workforce experience can shape patient experience and outcomes.
What is the Unified EX-PX Dashboard?
This feature provides real-time, personal interaction that uncovers deeper insights and builds trust.
What is Rounding?
This integration is required to extract organizational hierarchy and selected demographic data.
What is HRIS integration?
This role owns safety culture and sometimes the Culture of Safety Survey.
Who is the Patient Safety Officer?
(Director of Patient Safety, Chief Quality & Patient Safety Officer, Clinical Risk Manager)
This index measures employee engagement by evaluating cognitive, affective, and behavioral components, and categorizes engagement levels as Highly Engaged, Engaged, Partially Disengaged, and Disengaged.
What is the Engagement Index?