Unit 1: Business Trip
This is the place where passengers wait and board the airplane.
The Gate
This verb means to register when you arrive at a hotel.
Check in
This person organizes or receives guests at a meeting.
The Host
A person or company interested in a product.
A lead.
This document allows you to enter the plane after check-in.
Boarding Pass
This hotel employee helps you with taxis and reservations.
Concierge
Say a professional phrase for first introductions.
Nice to meet you / It’s a pleasure to meet you.
What's the Target market?
The specific group of customers a company aims to reach.
If your flight leaves later than planned, it is…
A delayed flight
Make a polite request to change a noisy room.
Could I change my room, please?
What is a market leader?
The company with the largest market share or with a high position in an industry.
Name one stage/step of the sales process and explain it.
1. Prospecting.
2. Qualification.
3. Presentation.
4. Handling Objections.
5. Closing.
6. After-sales & Retention
This is the place where officers inspect luggage before entering a country.
Customs
Correct the sentence to make it polite: “Give me my room key.”
Could I have my room key, please?
In a first business meeting, why are short conversations/small talk important?
To create a professional and comfortable atmosphere, to build trust and reduce tension.
Define “conversion rate.”
Percentage of leads that become customers.
Name two process signs at the airport and explain their function.
Security / Check-in / Passport Control / Customs + explanation
Explain the difference between “complain” and “request” using examples.
Complain = express dissatisfaction / Request = ask politely
Explain the four elements of SWOT analysis.
1. Strengths: Things the company does well.
2. Weaknesses: Things the company needs to improve.
3. Opportunities: External chances to grow.
4. Threats: External risks or problems.
Create one SMART objective related to sales.
Example: Increase conversion rate from 20% to 30% in 6 months by improving qualification criteria.