At the airport
What document do you fill out when your luggage is lost?
Property Irregularity Report (PIR)
Give one sentence to ask the bus driver for a stop.
“Could you please stop at…?”
What’s the phrase to ask about car availability?
“Do you have any cars available today?”
Name one room type.
ingle, double, twin, suite
Give one polite phrase used at the check-in desk.
e.g.“May I see your passport?”
What’s one superlative you can use in a city tour?
the tallest, the oldest, the most famous
Name one special deal offered by rental companies.
weekend deal / unlimited mileage / free upgrade
What do you say when checking a guest in?
“May I have your ID, please?”
Name one possible problem in the Arrivals/Departures lounge.
delayed flight / gate change / missed connection
Name one emergency situation on a bus.
trange noise / smoke / flat tire / brake issue
What do you call the document you fill out after an accident?
incident report
Name one hotel amenity.
gym, pool, spa, Wi-Fi
What do you call luggage that arrives damaged?
damaged baggage
What phrase can you use to calm passengers during technical problems?
“Please remain seated; we’re handling the situation.”
Give one phrase to modify a car rental reservation.
“I’d like to change the pick-up time.”
Give one polite phrase to handle a complaint.
“I’m very sorry for the inconvenience.”
Say one expression used at Lost & Found when reporting lost luggage.
“My suitcase didn’t arrive with the flight.”
Give an example of indicating position during a tour.
“On your left you can see…”
Give two adjectives to describe car preferences.
automatic, compact, spacious, economy…
Describe a hotel location using one directional phrase.
“The hotel is 5 minutes from the city centre.”