Vocabulary
A polite word used when you want something from a customer
Please
Choose the correct option:
“Could you ___ that, please?”
repeat
Buenos días, ¿en qué puedo ayudarle?”
“Good morning, how can I help you?”
Which two words rhyme?
a) note – quote
b) price – please
c) phone – open
a
The word for “queja de un cliente”.
Complaint
Correct modal verb for a very polite request:
“___ you help me?”
Could
“Necesito tomar un mensaje.”
“I need to take a message”
Pronounce correctly: “comfortable”.
COMF-tor-bol
The term for a document used to request payment.
invoice
Identify the comparative form:
“Product A is ___ than Product B.” (cheap)
cheaper
¿Podría repetirlo más despacio, por favor?
“Could you repeat it more slowly, please?”
Pronounce correctly: invoice
in-Vois
A workplace word meaning “sala de reuniones”.
meeting room
Choose the correct structure for an offer:
“___ you like some help?”
Would
“Adjunto encontrará la factura y el albarán.”
“You will find the invoice and the delivery note attached”
Pronounce correctly: tasks
TaskS
The English term for “presupuesto” (document offering a price before purchase).
quotation
Correct word order:
a) “You could me send the email?”
b) “Could you send me the email?”
c) “Send could you me the email?”
b
“¿Puede enviarme un correo con los detalles?”
“Could you send me an email with the details,please?"
Pronounce correctly "could"
cud