Enhancing customer experience
What sales tool may you use to help you identify tours that you have for today?
CRM- Anyone Home
What service tool can you use to identify what apt to make ready?
Sight plan
What are 2 things you do when someone walks into the door?
Stand up and greet them.
What might you do so that you have great curb appeal?
On average, how long do we have to make a lasting impression and stay top of mind with prospects?
7 days!
What can you do to support the sales team on a new move in experience?
Ensure that the punch list is ready/ join them during the orientation
In the Good, Better, Best model, what are the 3 main points to click with a customer?
Discover Needs, Recommend Solutions, Earn Commitment.
What can you do to improve or review insight from customers?
Actively leverage customer feedback from surveys and reviews to address concerns.
On the Art of Closing Module, what are the 5 ways to secure a lease?
Build a strong relationship, Recognize buying signals, Use a direct approach, Handle Objections with confidence, Stay connected with follow-up.
What report in MRI would you pull to review survey responses?
Open Answers Detail Report