Enhancing customer experience
What sales tool may you use to help you identify tours that you have for today?
CRM- Anyone Home
What service tool can you use to identify what apt to make ready?
Sight plan
What are 2 things you do when someone walks into the door?
Stand up and greet them.
What might you do to have great curb appeal?
Complete your Rise and Shine
On average, how long do we have to make a lasting impression and stay top of mind with prospects?
7 days!
What can you do to support the sales team and ensure there is an exceptional move in experience?
Walk the apt(morning)/complete all previous punch list/ join them during the orientation
In the Good, Better, Best model, what are the 3 main points to click with a customer?
Discover Needs, Recommend Solutions, Earn Commitment.
What is the average score that we want to meet for C&F/GWO?
4.5 C&F / 4.3 GWO
On the Art of Closing Module, what are the 5 ways to secure a lease?
Build a strong relationship, Recognize buying signals, Use a direct approach, Handle Objections with confidence, Stay connected with follow-up.
What is our target percentage for open service request, based on the total number of units?
20%