Mixed Topic 1
What needs to be played every time setting up a new customer?
What is the privacy recording?
www.enmax.ca is where customers can sign up for ENMAX services, view rates, and chat in?
What is false?
What pod dont you ever create?
What is a water pod?
Can you future date a renewal?
What is heck no!
Customer is RRO Risk 2 and is 10 days paste due. What dunning step are they on?
What is an installment plan being cancelled?
What are 2 ways of qualifying for RRO?
What is PAP and Deposit?
How many days can customers overlap a TOL?
What is 90 days?
What action cant you complete when using Optimized Contracts?
What is a TOL?
Under which circumstance can you do a referral over the phone?
What is none? Nopes. Heck no. No scenario.
Customer is on Easy Max Risk 5 and showing PR13. How many days past due are they?
What is 20 days?
Name any 3 Transactional Emails?
You've signed up for services
Change to your service start date
We're moving your service
Ending your services
Residential Easy Max Sign up
Small Commerical EasyMax Sign Up
You've Updated your Energy Plan
Pre Auth Failed
You've made changes to your PAP
PAC failure
You've Signed up for paperless
Confirmation Email
Cancellation Email
Referral Code Used
Referral Code Fulfillment
How much is a deposit for a condo for electricity?
What is 150?
Which term of customers do not get a promo code when their plans expire?
What are 1 Year term customers?
How many friends/family can 1 person refer and the max amount?
What is $750 and 15 ppl.
What contracts can you backdate if needed?
What is RRO setup?
What does EMR stand for?
What is Energy Marketing and Residential Heat Sub-metering Regulation ?
What is the electrical site ID for 128 Dover Ridge Bay SE?
What is 0020001468500?
What is the exact code of the highest credit we can use for saving a customer?
What is SAVE100B?
What is $30?
Name 4 types of alerts?
PW, Medical, Backoffice, VIP, bad Debit, Product, Key Account
What is a deposit for a single home for water and waste/recycling?
What is 124?
What are 2 benefits of Competitive Contracts?
What is My Energy IQ, Credit Card Payments, All in 1 billing with gas, locally owned, switch between fixed/floating?
What the the 2 check boxes you select every time when making processing a product change?
What is Cooling and Notification?
What is the standard reconnect for Edmonton? Both AMI and Non Ami Meter?
What is $10.77 and $50.61?
Name any 4 types of alerts that appear on SAP?
What are Password, Medical, Backoffice, VIP, Bad Debt, Product, Key Account