Magical Shortcuts
The V0I magical code stands for?
Advised 2 TBS+ 2PS+ VC needed*
What is the email magical shortcut for "sent password reset"
"spw"
What is the magical email code for paid off LOA?
LOA is not a loan and there isn't a paid off LOA email.
If you are not sure if a call is secured you should?
Secure the call. When in doubt, always secure.
If you need time off in the future, which program do you request this in?
Workday
The magical code emd stands for?
Verified employment details
What email is x517?
Confirmation of Your Scheduled NetCredit Payment.
What magical notation is rflp?
Advised application received and ready to review by "LP"
Where do you find the amount of interest someone is paying on their LOC?
LOC doesn't charge interest.
If you need to see what emails were already sent to a customer, where would you find them?
Portal
Communication
If you confirmed email address and sent an email, what magical code would you notate?
c602
If your NetCredit Loan is Paid in Full, what email would you send?
x611
What is the difference between @507 and @517 in magical?
507 = Due Date has been Updated
517 = Confirmation of your scheduled NC Payment
How much is the fee (%) for a cash advance?
10% fee on the amount of the advance
What can you do to get more PPH if calls are slow?
Work Open's
Review your magicals and see if you are missing anything.
If a customer was declined, and you had them refer to their email, what magical code could you notate?
d623
If you walk a customer thru the application process, what magical code would you notate?
wta
Name 3 out of 4 items that 888 notation covers
Confirmed email address
Verified employment details
adv next dd is
advised of 2 business day rule for adj due date
Where can you find the information about a particular loan or LOC?
Lending Rules
Contract
Where is the first place you should look to for answers on a process?
Wiki
If you read the mini Miranda and transferred to collections, what notation shortcut could you use?
ttc
What email would you send for a NC loan that has been withdrawn?
x511
On the DOA notation, what information is needed?
DC received
Verified DOB
Verified DOD
Verified SS#
Amount discharged
How many loans can someone have if they use different email accounts.
One per customer / please advise your manager if there are more than one active loan for a customer.
Name at least 5 items that might get reviewed in your weekly / monthly 1:1's?
Adherence
QA
PPH / PPH to Team Avg
Stella / CSTAT
Readiness
Rep Errors
Goals
Work Day
Attendance
JIRA's