Enova
These are 3 of our Core Values
What is: Customers First, Best Answer Wins, Operate as an Owner, Accountable for Results, Top Talent and Teamwork.
How many days does a CST have to call in to complete a due date adjustment?
What is two business days before the due date?
The name of the website we use for KBA
What is Lexis Nexus
Who is Ariel best friend?
What is: Flouder
Tony Stark is saved from dying in outer space only with the help of who?
What is Gardians of the Galaxy
Which benefit time do you use that will not affect your absence points
MyTime
A monthly CST can only have 2 of these every 6 months
What is a Deferral
When assisting a customer to complete EBS what are the steps we follow before requesting documents?
What is clearing cashe cookies, clearing out browser history and applying through google chrome
Which Shoe did Cinderella leave behind at the ball?
What is the left shoe
A customer living in a state where NetCredit is the lender and owns the loan is known as?
NetCredit Core
or
NetCredit Direct
Where can you review your reviews from customers?
What is Stella Connect
What are ACH, Debit Card, Money Gram, Western Union, Paper Check, Money Order
What email do we send out when withdrawing a loan
What is email 511
Quasimodo was a bell-ringer of which famous cathedral?
What is Notre Dame
What is Omega
What program do we use to show recognition to other employees?
Spotlight
If a customer has an open Cash-Out Refinance application in LP, they are able to make payments on their existing loan?
False
What time does application needs to be approved by for same day funding?
What is 10:30am Central Time
The Princess and the Frog is set in which city
What is New Orleans
How often are you required to login to CallMiner?
Daily
List at least 5 items you can find on the NC CS HUB
Genesys Cloud Reference/Cheat Sheet
Abbreviations Cheat Sheet:
NetCredit Customer Service Payment Scripting Handout
Partial Payments Form
System Issues Tracker:
Blind Drive
NEW! Points Per Hour (PPH) Guide
NEW! Email Team Request Form:
Manager Task Form (Escalations/Requests):, etc..
Name at least 3 states that are NOT eligible to refinance their loan?
What is ALASKA, ARIZONA, ARKANSAS, FLORIDA, HAWAII, INDIANA, KANSAS, KENTUCKY, MICHIGAN, MISSISSIPPI, MINNESOTA, MONTANA, NEBRASKA, NEW JERSEY, OHIO, OKLAHOMA, OREGON, RHODE ISLAND, SOUTH CAROLINA, TENNESSEE, TEXAS, VIRGINIA, WASHINGTON, WYOMING
When do we withdraw a loan?
What is updating name, date of birth, bank account information and employment details
Duchess is a mother to exactly how many kittens in The Aristocats and what are their names?
What is Three and what is Marie, Toulouse, and Berlioz
Who was the first winner of The Masked Singer?
What is TPain