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COMPLIANCE
COMPLIANCE
In which state is Health Sciences -Clinical Medical Assistant (CMA) program exclusively offered in?
Florida
What is it called when a student has completed their Enrollment, Orientation and Kick-off call with a Student Finance Advisor on day one?
One Call Close/ Complete
What is the length to each Writing Cycle?
There can be two or three weeks
Which department assist students with:
Post-interview guidance
Resume writing and optimization
Mock interview practice
Career Services
A ____ is when you summarize what you heard from the student — their goals, challenges, and reasons for wanting to go back to school. It ensures you and the student are fully aligned before moving.
Recap
(Prospective Student), this is (Admissions Representative), with Ultimate Medical Academy on ________.
A recorded line
What three key questions should you ask when conducting an Self Service Follow-Up (F/U) with a student?
1. Did you complete your FAFSA?
2. If NOT, what prevented the completion?
3. When do you expect to have it completed, and what support is needed to get that done today?
Connecticut, Colorado, Massachusetts, Mississippi, New York, North Dakota, Rhode Island, Washington DC and Puerto Rico are what?
States/territories we do not enroll in
Name the programs that include an Externship/Professional Practice Experience
HS-CMA, CMA, HIM and HS- PHT
_____ is the foundation of every successful admissions conversation. Is the feeling that the prospective students are understood, respected, trusting and made a great connection with you.
Rapport
TRUE OR FALSE: It is professional to have background noises and personal conversations while conducting an interview with a prospective student.
FALSE
Which FAFSA is needed right now?
26/27 only
These types of leads are the Prospective Students you interviewed with but could not complete the enrollment. You have "ownership" of these leads for 24 hours after the initial call to try to finish the interview and or Enrollment.
Warm Leads
At which stop during the tour is the Career Services section reviewed with the prospective student?
2nd stop
TRUE or FALSE: Yes, it is okay to have a prospective student manually go to the PST website if the PST link did not send via text or email.
TRUE
If a prospective student Identity Verification is denied during the enrollment, how should I disposition the lead?
Invalid- Does not meet program requirements
In the "Set Up for Success" section of the script, what does step #3 say?
Great! Write that date and time next to my name and phone number. Again, my name is ______________ and my phone number is ____________. If I am running late working with another student, I will ask one of my teammates to call you at the time we planned so that we’re sure to make the best use of your time. Other than that, you may get calls from people in other departments like Student Finance during the enrollment process – we are all here to assist you – but if you are ever confused throughout the process, please reach out to me.
We strive for 100% contact/ transfer to student finance the day after enrollment within ____. This includes effective conversations, following ups and crafty action plans.
72 Hours
What can Student Finance Advisors do?
Help you learn about and access different ways to pay for school, depending on what you qualify for.
Supports you through the process as needed.
Assist you with meeting deadlines.
FIRST or LAST Impression:
People form impressions within seconds. That’s initial feeling becomes the ‘filter’ for everything that follows. EX: If you're warm, à they are more open
FIRST Impression
What two things do we need if a prospective student is under the age of 18, to proceed with the enrollment agreement?
A verbal confirmation from parent/guardian and a signature.
When speaking to a prospective student, letting the student know exactly what to expect in their journey is very important. We can’t expect the student to know that they’re supposed to follow a specific process if we don’t share that with the student
Setting Firm Expectations
TRUE or FALSE: Admissions Representatives can enroll Students in Pre-Start Cancel or Post Start Cancel status within 350 days.
FALSE
What program is this?
Graduates of this program have found roles that include:
Health and Human Services
What "commitment" question helps gauge a prospective student's level of determination and commitment, and should never be skipped during the interview process?
On a scale of 1-10, 10 being the highest, how serious are you on moving forward to pursue your career goals? Why do you say that?