Tools
These two tabs in the Admin Tool should be left blank
What are the insurance tab and the pharmacy tab?
These are the two ways we are able to receive power of attorney documentation.
What are fax and email?
Slow down turbo... This is the only address verification website we should use when Smarty Streets is down.
What is UPS?
Proper pronunciation for Levetiracetam sounds like this.
What is Leh-vuh-ti-ras-eh-tam?
This promo code is used when signing up a new customer without UHC insurance.
What is WEB?
I object! When reloaded, Indiana and Hawaii can be called if the prior disposition was this.
What is Not Interested or Stay with Current Pharmacy?
This amount of time should pass between the first text message and second text message sent by enrollment.
What is 24 hours?
These four categories, found on the New Master Non-Contracted list need to match in order to disqualify an insurance.
What are State, BIN, PCN, Group?
These are the two places authorized parties need to be documented.
What are the general notes section in Call Shaper and the notes section in the side bar of the patient's profile?
This address component is a pharmacy board requirement to verify a patient's identity.
What is a zip code?
This "cool" type of medication, usually injected, cannot be sent to a PO box.
What is Insulin?
The "M" in the retired promo code UHCM stands for this.
What is Mailer?
The amount of times you should follow up on a ticket waiting for POA authorization.
What is three times?
This is the phone number for the disruption campaign.
What is (833) 931-0607?
This divvyDOSE tool can be used to find all pertinent information (store number, address and phone number) related to a pharmacy.
What is the Enrollment Aide Tool?
This is who we need to speak to in order to enroll a minor.
Who are parents or legal guardians?
This additional step must be taken when an address comes back in Smarty Streets as "vacant" and the patient confirms you have the correct address.
What is use the address verification macro?
Methylphenidate is this drug class of medication.
What is a schedule II medication?
This promo code, no longer handled by enrollment, deals with specific kinds of medications.
What is SPEC1?
This unique customer identifier is missing from all customer happiness tickets.
What is a Patient ID?
This exception that can be granted once a year sends a 90 day supply for this reason.
What are vacation services?
The tab we would select in divvyNEXT to find a patient's birthdate.
What is the profile tab?
This is the information needed to sign up a patient through a caregiver.
What is verbal consent?
Number of time zones we can deliver to.
What is 6?
Sig stands for this.
What is an abbreviation for the Latin word "signetur," which means "let it be labeled?"
This promo code, not yet active, will be used when customers call in reference to information found on their new insurance card.
What is STICKER?
This is the ticket you should send to your team leads and supervisor if your pretransfer ticket does not populate?
What is the error ticket?
This procedure is when a patient never received their first box, and has been never started for 30 days.
What is redetermine?
This specific insurance shows active claims in the Optum Portal, but is not an insurance that divvyDOSE can work with.
What is UNEVADA?
Who are authorized parties?
The location that houses fill and fulfillment, also the default address for the admin tool.
What is 4300 44th Ave Moline, IL 61265?
The cost for one "One A Day Women's Petite Multivitamin Tablet" daily.
What is $2.40?
This field is where an agent would update an incorrect promo code after a pretransfer ticket is made.
What is the "Channel Partner" field in the Zendesk patient profile side bar?
Ticket number 2797673 was in these three groups on March 24th.
What are DT - NEW - ADJUDICATE, OBS 1.0, DT - PREP FOR FILL - divvyNEXT?
This member of leadership can grant an individual permission to handle media requests.
Who is the CEO Tasha Hennessy