What 5 items MUST be discussed with a patient to be compliant?
FCC, one physician can bill, opt out, verbal consent, medicare statement
What does EMR stand for?
Electronic Medical Record
TRUE or FALSE; You can log out of Omni and use a call roster whenever you want.
False, once you are clocked in for the day you must always be logged into Omni and never use a call roster unless specifically told to do so.
Which leader does not eat meat?
Danielle
Who's Lumata Health's founder?
Dr. Stephen Fransen
How many "red" flags are considered before you must go through re-training?
Three
Why is accurate EMR documentation critical after every call?
It ensures continuity of care and compliance with regulations
What is the "device" called that filters us patients to call?
Omni Channel
Which leader's mom was told they'd be having a boy until birth?
Erica AND Chelsea
Which PE practice is currently our largest?
PRISM
TRUE or FALSE; You can enroll with a HIPAA contact.
False
What happens if an enrollment specialist forgets to complete a note?
Technically the enrollment is incomplete and can result in a compliance 'flag'
What is the MINIMUM required outbound call goal each day?
64
Which leader has been to 47 states.
Danielle
What year was Lumata Health founded?
2019
TRUE or FALSE; You can enroll a patient who has dementia or cognitive issues.
False
TRUE or FALSE; Recording a decline of enrollment in a chart isnt necessary
False, we need to follow provider preferences and record all calls that take place according to provider preference
TRUE or FALSE; You should stop your working day once you have hit 64 outbound calls.
False, You should never stop your work day when you hit a minimum threshold. You should always strive to hit a higher outbound limit to hit your daily enrollment goals.
Which leader lost their license days after receiving it.
Erica
Who are the Lumata care coaches certified through?
JCAHPO
What must be done after every call with a patient takes place.
You must document the call outcome in the Clients EMR or "to be logged" sheet.
TRUE or FALSE; If you don't have EMR access you don't have to record any call details in the EMR.
False, you must always log your call outcome in the appropriate call log if you do not have access.
What is the monthly quality goal on enrollment calls?
Pass rate above 80%
Which leader was days away from trying out for Dallas Cowboys Cheerleading when they ditched try outs to stay local to be with their boyfriend instead (now husband)
Chelsea
How many employees were employed at the last State of the Company.
183