Who/Where
The CEO of Ent Credit Union
Who is Chad Graves?
Icon used to find debit card attempts
What is ATM Dialog?
The verification used on an account (if available) before proceeding with members request
What is Call Center Password?
Page # where transaction codes are listed
What is page 45?
Transaction code for transfers within the same account
What is SW X SD?
The Call Center Manager
Who is Matthew Barron?
Icon used to find posted transactions on the account
What is Transaction History (Vegas)?
Color of Verification Standards Packet
What is orange?
Page # for debit card pin resets
What is page 199?
Transaction code for transfers within different accounts
What is SW X SD Y?
Furthest south Ent service center
What is Rye Service Center?
Icon used to ensure Symitar is balanced - should be checked before breaks, lunch, and end of day
What is Teller Totals?
Contact this team when member does not know call center password after providing reminder
Who is CCMT (call center management/supervisors)?
Page # for how to order checks
What is page 161?
Transaction code for loan advance
What is LA X SD?
Furthest north Ent service center
What is Fort Collins?
Repgen reviewed on every call before proceeding with members request
What is Account Validation?
This needs to be verified with the two additional verifiers when reopening a debit card
What is debit card image?
Page # for how to process a wire
What is page 66?
Transaction code for a wire on a business account
What is WT?
The US Major who had a military base and our credit union named after (include first and last name)
Who is General Uzal Ent?
Repgen used to close a debit card
What is CardFM?
Needed if member does not know call center password and there is no reminder
What is last 4 of ssn and two additional verifiers?
Page # for how to process a mortgage payment
What is page 54?
Transaction code for a stop payment with a fee
What is SP SW?