Policy and Procedures

Emergency procedures

100

Where should staff and clients go in case of fire?

The Van 

200

List 3 reasons for hospital evaluations

- Severe cuts

- Bodily trauma

- Severe illness

- Medication errors; if directed by on- call admin

- Suicidal/ homicidal ideations and/ or gestures (following consultation with on- call clinical)  

300

List 3 medication errors and what should be done when noticed

- missed dose

- med refusal 

- wrong dose

- med reaction

- missing or lost med

call on- call and write IR with correct doses 

400

What should happen in case of car accident with agency van and clients

1. Call 911

2. Call On- call manager (who will call On- call admin)

3. Call parent guardian/ DCYF/ Probation officers/ CANTS

4. Complete incident report 

500

Explain AWOL procedure 

1. Call on- call manager (who will notify on- call admin)

2. Notify EPPD (if outside residence, call local police department and EEPD) 

3. Notify DCYF/ CANTS/ Probation officer (get name of CANTS worker) 

4. Notify parent/ guardian

5. Complete incident report 

On- call procedures

100

How many hours in advance should on- call be notified for a call out?

3 hours 

200

How many call outs are allowed for staff?

3 call outs per quarter 

300

3 reasons on- call manager should be notified

1. call outs

2. med error

3. AWOL/ attempted AWOL

4. staff/ client injury

5. out of ratio

6. room searches

7. schedule change

8. contraband 

etc. 

400

3 reasons clinical on- call should be notified? 

1. suicidal or homicidal ideation

2. psychiatric hospitalization 

3. verbal aggression/ threatening behavior

4. all physical restraints (clinical should be notified prior to the 15 minutes so on- call admin can authorize PRT)

5. reident has been in tome out continuously for 30 minutes

6. any disclosed (suicide/ neglect, etc) related to clients safety 

500

What should be done if on- call does not answer phone after 2 tries in case of emergency? 

Call on- call administration - if on- call administration does not answer the phone after calling twice, try calling other two administrators and if they do not answer, call 911

Bed Bug Policy

100

What should  be done when new intake arrives

Wash all clothes then take inventory 

200

When is bed bug policy most often used? 

Overnight passes or when clients go to house during pass

300

Where should clothes be stored for clients going on overnight pass?

In their assigned cabinets in the staff office 

400

What is the procedure when clients arrive back from overnight pass

1. Client is given clothes that were stored in staff office

2. Client will change in staff bathroom to avoid moving around house

3. Clothes taken off from pass will be placed in a plastic bag and sealed 

4. Client will take clothes from bag and load into washer

4. Client will go upstairs and take a shower, putting clean clothes on after shower

500

Procedure if bed bug is found in program 

1. Attempt to get a sample of bug by placing it in zip lock bag

2. Call- on call manager who will call on- call admin (who will contact exterminator)

3. Staff should isolate area where bug was found

- keep all furniture in room

- bag all clients personal items and seal bag

- inspect all of clients personal belongings (outside preferably)

- wash all clothing with heat and dryer 

House rules

100

PM snack consists of

Yogurt and granola or fruit 

200

How many clients on phase 2 should be upstairs unsupervised?

One on each side of the hallway  

300

Bedtimes by phase

Orientation: 8:30 - 9:00 weekends 

Phase 1: 9:00 - 9:30 on weekends

Phase 2: 9:30 - 10:00 on weekends

Phase 3: 10:00 - 10:30 on weekends 

**Pause = 8:00pm

400

What time should electronics (not including TV) be turned off/ turned in?

8:00 on weekdays and 9:00 on weekends

500

Name 5 restrictions when a client is placed on pause

1. no electronics

2. no walks

3. can only call parents/ guardian/ DCYF

4. no sharps

5. 8:00 bedtime 

Miscellaneous:True or False

100

Phase 1 clients are allowed on walks by themselves?

False- they can go for up to 15 minutes with another client on phase 2 or 3 

200

Staff are allowed in clients room if cell phone is suspected

False- there must be probable cause to search a clients room and it needs to be approved by admin 

300

All clients must remain in the kitchen until everyone is done with a meal

True- during group activities, clients should not be dismissed until everyone is done  

400

When a client is going AWOL staff should always follow to help maintain clients safety 

False- as soon as client leaves the property, on- call should be notified and police should be called 

500

Leaving the house without permission of staff will always result in pause

True- it is a safety concern if a client is leaving the house without staff being notified