The MCPL System
Borrowing
Website
Misc
Helping Customers
100
The number of branches in our system.
What is 31?
100
The number of days you can typically borrow a physical item.
What is 28?
100
Our website address.
What is www.mymcpl.org?
100
Renew items and/or put items on hold.
What are things you can do when using your library account from home on the website?
100
Method of trying to figure out what a customer is really trying to find in the library.
What is the Reference Interview?
200
The Library Director and CEO.
Who is Steve Potter?
200
The term used to borrow a book from another branch or system.
What is a hold?
200
The name of the service that provides us with eBooks.
What is Overdrive?
200
CCTM
What is the abbreviation used to describe our new checkout models?
200
The cost of a black and white print off the printer or copier.
What is 10 cents?
300
The name of our newest branch opening on June 22, 2013.
What is Woodneath?
300
The name of the online catalog.
What is Enterprise?
300
The page where you can find information about the Library Board.
What is the About Us page?
300
Activities to complete in branch if there is spare time.
What are filling displays, filling supplies, and shelf reading
300
The process of searching multiple options to narrow down a search.
What is using Advanced Search?
400
The full name or nickname of our Genealogy branch.
What is MGC or the Midwest Genealogy Center?
400
What you need besides your library card number to check out on the checkout machines.
What is your PIN?
400
The name of the service where customers can download music for free.
What is Freegal?
400
Moving our current patrons from customers to champions on our behalf.
What is advocacy?
400
Three non-verbal communication skills.
Which include Eye contact, Smile, Body language, Tone of voice, Listening, Be Approachable?
500
The 3 counties that make up the MCPL district.
What are Clay, Jackson, and Platte?
500
Items in other formats customers can borrow besides print.
What are digital music, audiobooks and eBooks?
500
The link to click on that will take you to our Databases.
What are Online Resources?
500
70 miles
What is the number of miles between the northernmost and southernmost branches?
500
Being aware of who is in the building and what is going on.
What is situational awareness?
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