Start With Heart
Me First, Us Second
Refuse the Fool's Choice
The Elusive And
100
These people Start with Heart!
What do skilled people do?
100
This is the best way to work on us.
What is starting with me?
100
This tool helps us focus on what we really want.
What is refusing the fool's choice?
100
The best at dialogue present themselves with tougher questions that turn the either/or choice into a search for THIS.
What is the all-important and ever-elusive and?
200
We do not buy THIS book for our friends and underline the content.
What is the Crucial Conversations book?
200
By doing this, it helps us avoid silence or violence and helps get our heart right.
What is understanding what it is we really want?
200
When our brain is not functioning well, we resist THIS.
What is complexity?
200
This is the key to framing the and question.
What is clarifying what you really don't want?
300
Fool's Choices is what THESE people do not do.
What are skilled people?
300
It's our dogmatic conviction that "if we could just fix those ________, all would be better"
What are losers?
300
Those who are skilled at crucial conversations present their brains with this.
What is a more complex question?
300
To find the elusive and, we must present ourselves with these three elements.
What is clarifying what you really want, clarifying what you really don't want, and presenting your brain with a more complex problem?
400
Skilled people begin with high-risk ________ with the right motives, and they stay _________ no matter what.
What is high-risk discussions and staying focused?
400
By doing this, it helps us avoid silence or violence and helps get our head right.
What is mastering our stories and creating new emotions that help us return to dialogue?
400
Under the influence of _________ we start to see our options as unnecessarily limited.
What is adrenaline?
400
Forcing yourself to search for more creative and productive options helps us avoid ________ and ______
What is silence and violence?
500
These people justify their unhealthy behavior by explaining that they had no choice but to fight or take flight.
What are unskilled people?
500
This is the first thing that deteriorates during a crucial conversation.
What is our motive?
500
During a crucial conversation, we assume we have to choose between THESE two things.
What is getting results and keeping a relationship?
500
You are in a position to break from a fool's choice if you already know these four things.
What is what you want for yourself, others, the relationship and the organization?
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